Onenote for Kindle: Error 80004005

Anonymous
2018-04-11T00:32:36+00:00

I am having difficulties signing onto my personal (not for business) OneNote account with the app on my Kindle Fire HD 8 tablet. Of the countless times that I have attempted to, I received the notification:

"There's a problem

We can't complete this task. Try again.

Error code: 80004005"

I have checked that my connection was stable, and was even able to sign into OneNote through the browser, but was still unable to sign in through the app. Please reply back with solutions to this problem as soon as you are able to.

Microsoft 365 and Office | OneNote | For home | Android

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  1. Anonymous
    2018-05-21T18:42:42+00:00

    I was having the same error with the OneNote app from Amazon store.  I also have OneDrive installed and it was and is working flawlessly.  I installed Outlook mail with no issue and it is working correctly. 

    With OneNote, I would login in and after or during sign in, I would get:

    "There's a problem

    We can't complete this task. Try again.

    Error code: 80004005"

    I tried signing in with the wrong password and got an error about wrong username or password.  It doesn't seem like a sign in error, but after sign in when the application goes to sync notebooks. 

    My solution that worked for me:  

    I uninstalled OneNote from my Kindle Fire 10 (2017 Model)

    I installed 1MobileMarket from www.1Mobile.com.  Had to go to the site and download an .apk file.  

    Opened and installed the .apk file. 

    To do so I had to allow "installation from unknown sources."

    Directions at this link - https://www.amazon.com/gp/help/customer/display.html?nodeId=201482620

    I opened 1Mobile Market and installed their version of OneNote. 

    It works great as a native application.  Even the clipper "OneNote Badge" works.

    It is a step above using the web version through the silk browser.   

    Hope this helps some folks with the issue. 

    It seems to like the error and issue is with the Amazon Store version of OneNote.

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  2. Anonymous
    2018-04-13T03:19:21+00:00

    Wouldn't the first step be to have the latest update provided to the app store?  The version you have on the Kindle is 2 years older than the version you just pushed a few days ago to Android.

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  3. Anonymous
    2018-08-19T11:01:45+00:00

    I was having the same error with the OneNote app from Amazon store.  I also have OneDrive installed and it was and is working flawlessly.  I installed Outlook mail with no issue and it is working correctly. 

    With OneNote, I would login in and after or during sign in, I would get:

    "There's a problem

    We can't complete this task. Try again.

    Error code: 80004005"

    I tried signing in with the wrong password and got an error about wrong username or password.  It doesn't seem like a sign in error, but after sign in when the application goes to sync notebooks. 

    My solution that worked for me:  

    I uninstalled OneNote from my Kindle Fire 10 (2017 Model)

    I installed 1MobileMarket from www.1Mobile.com.  Had to go to the site and download an .apk file.  

    Opened and installed the .apk file. 

    To do so I had to allow "installation from unknown sources."

    Directions at this link - https://www.amazon.com/gp/help/customer/display.html?nodeId=201482620

    I opened 1Mobile Market and installed their version of OneNote. 

    It works great as a native application.  Even the clipper "OneNote Badge" works.

    It is a step above using the web version through the silk browser.   

    Hope this helps some folks with the issue. 

    It seems to like the error and issue is with the Amazon Store version of OneNote. 

    YES! THIS WORKED! the ONLY thing that's worked for my fire tablet. 1mobile market has an updated version of Lastpass password keeper that amazon no longer offers on app store. LOVE amazon,  but they are dropping the ball on their apps. Thanks!

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    3 people found this answer helpful.
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  4. Anonymous
    2018-04-25T16:14:30+00:00

    Same issue here.  Very frustrating as I literally purchased the kindle for OneNote.  Hoping the fix is released ASAP

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  5. Anonymous
    2018-04-21T02:16:40+00:00

    Still getting the same error on login attempt. The latest software update is still from 2 years ago.

    You can't announce that it's fixed unless you actually distribute the code.  That is a necessary part of the process.

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    1 person found this answer helpful.
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