Preview or open a docx file

Anonymous
2018-05-07T21:25:23+00:00

I am trying to open or preview a docx file in outlook or word. I have upgraded to office 365 thinking it would fix my issue with trying to preview/view docx files, but it has not. I can not preview it in outlook (says no previewer installed) and if I click to open it in Word I get an error saying "Word experienced an error trying to open the file", but if I do the dance to open it in Google Docs it opens without a problem. The files are not corrupt, it happens with ALL of the docx files I receive, and they are from a trusted source. I have tried to repair office with the online repair option with no change.

Please help me fix this issue so I don't have to use google to view my docx files. Thank you for taking the time to read this, and any suggestions provided.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2018-05-09T18:55:58+00:00

    Ok I followed everything I could, some of the directions were not an option on my screen. The numbers for the PowerPoint previewer matched what the instructions wanted.

    The "Run sfc /scannow" portion, a box showed up for a split second, then went away (looked like a black window, but to brief to tell), so I don't know if this did what it should have

    What do I do after I save the file at the end?

    How does this (Powerpoint) affect docx files?

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  2. Anonymous
    2018-05-09T19:28:33+00:00

    I was able to send myself the same excel file I could view on my computer from my files, and outlook says no previewer installed, so I tried to open it and it says the file is corrupt. Then I decided to open it again from my files and it opens fine (I am floored!)

    I also was able to get someone to send me an excel file and it says no previewer installed and corrupt file if I try to open it. I confirmed it is not corrupt on there end

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  3. Anonymous
    2018-05-10T20:45:49+00:00

    What do you think about completely removing office 365 and then reinstalling it? can I do that without costing me more $$? Would this even make a difference to do this?

    If so is there any secrets to making sure it is completely removed before it is reinstalled?

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  4. Anonymous
    2018-05-10T21:29:34+00:00

    no at all

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  5. Anonymous
    2018-05-10T21:29:56+00:00

    Hello, it is a pleasure for me to assist you with your request.

    I would recommend you to uninstall using the next link:

    https://support.office.com/en-us/article/uninst...

    to install the product using this link.

    https://support.office.com/en-us/article/downlo...

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