Preview or open a docx file

Anonymous

I am trying to open or preview a docx file in outlook or word. I have upgraded to office 365 thinking it would fix my issue with trying to preview/view docx files, but it has not. I can not preview it in outlook (says no previewer installed) and if I click to open it in Word I get an error saying "Word experienced an error trying to open the file", but if I do the dance to open it in Google Docs it opens without a problem. The files are not corrupt, it happens with ALL of the docx files I receive, and they are from a trusted source. I have tried to repair office with the online repair option with no change.

Please help me fix this issue so I don't have to use google to view my docx files. Thank you for taking the time to read this, and any suggestions provided.

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48 answers

Anonymous

2018-05-08T03:41:19+00:00

No bother to me, Thank you for helping
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Anonymous

2018-05-08T04:08:38+00:00

Can you save the information in the value for word delete it, Restart and then re create it.
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Anonymous

2018-05-08T04:09:57+00:00

The value name you have is this right? cant see well on image

{84F66100-FF7C-4fb4-B0C0-02CD7FB668FE}
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Anonymous

2018-05-08T12:12:35+00:00

Yes that is correct.

I did try to delete it, probably not correctly, then restarted and tried to add it with no success so I had to repair office again and it came back to the original value. I restarted the computer and still no change
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Anonymous

2018-05-08T14:29:19+00:00

Can you validate if this happens with excel files as well? please and trying to narrow the problem
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