Preview or open a docx file

Anonymous

I am trying to open or preview a docx file in outlook or word. I have upgraded to office 365 thinking it would fix my issue with trying to preview/view docx files, but it has not. I can not preview it in outlook (says no previewer installed) and if I click to open it in Word I get an error saying "Word experienced an error trying to open the file", but if I do the dance to open it in Google Docs it opens without a problem. The files are not corrupt, it happens with ALL of the docx files I receive, and they are from a trusted source. I have tried to repair office with the online repair option with no change.

Please help me fix this issue so I don't have to use google to view my docx files. Thank you for taking the time to read this, and any suggestions provided.

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48 answers

Anonymous

2018-05-08T03:01:46+00:00

i didnt get the screen shot could you re try please
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Diane Poremsky MVP 17,541 Reputation points MVP Volunteer Moderator

2018-05-08T03:23:57+00:00

do you have the 32-bit or 64-bit version of Office installed? Check in File, Account in any office application or File, office account in Outlook.
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Anonymous

2018-05-08T03:32:17+00:00

Can you see it now?
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Anonymous

2018-05-08T03:34:02+00:00

Yes i can, sorry to bother you again, can you take another one but making the whole name column visible, to see the values.
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Anonymous

2018-05-08T03:35:40+00:00

32 bit. Version 1804 (Build 9226.2114 Click-to-Run), with updates turned off
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