Preview or open a docx file

Anonymous

I am trying to open or preview a docx file in outlook or word. I have upgraded to office 365 thinking it would fix my issue with trying to preview/view docx files, but it has not. I can not preview it in outlook (says no previewer installed) and if I click to open it in Word I get an error saying "Word experienced an error trying to open the file", but if I do the dance to open it in Google Docs it opens without a problem. The files are not corrupt, it happens with ALL of the docx files I receive, and they are from a trusted source. I have tried to repair office with the online repair option with no change.

Please help me fix this issue so I don't have to use google to view my docx files. Thank you for taking the time to read this, and any suggestions provided.

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48 answers

Anonymous

2018-05-08T00:10:36+00:00

I followed the link, checked my build # (1803), and rolled back to the March 27 2018 option (I think). the office window poped up and downloaded, then updated. I reopened outlook and says no previewer installed, I try to open the file and word cant open it.

Am I doing this correctly?
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Anonymous

2018-05-08T00:13:45+00:00

oh and I turned off the automatic update in outlook, as the link says to
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Anonymous

2018-05-08T00:36:51+00:00

I did also "repair" it when it finished updating and no change
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Anonymous

2018-05-08T02:14:28+00:00

Please go in here and take a screen shot and load it here
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Anonymous

2018-05-08T02:57:36+00:00

Is this correct?

Thank you for your continued Help
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