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I am trying to open or preview a docx file in outlook or word. I have upgraded to office 365 thinking it would fix my issue with trying to preview/view docx files, but it has not. I can not preview it in outlook (says no previewer installed) and if I click to open it in Word I get an error saying "Word experienced an error trying to open the file", but if I do the dance to open it in Google Docs it opens without a problem. The files are not corrupt, it happens with ALL of the docx files I receive, and they are from a trusted source. I have tried to repair office with the online repair option with no change.
Please help me fix this issue so I don't have to use google to view my docx files. Thank you for taking the time to read this, and any suggestions provided.
A family of Microsoft word processing software products for creating web, email, and print documents.
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I must not have done something correctly to roll it back, can you send me a laymen's version of how to do that correctly. Thank you so much I am trying but a lot of this is new to me (I am trying to keep up)
1804 (Build 9226.2114 Click-to-Run), with updates turned off
I thought I rolled this back tho!!
I will ask someone to send me an excel file to see what happens
Which one of this versions and channel you have
Can you validate if this happens with excel files as well? please and trying to narrow the problem
Yes that is correct.
I did try to delete it, probably not correctly, then restarted and tried to add it with no success so I had to repair office again and it came back to the original value. I restarted the computer and still no change