Preview or open a docx file

Anonymous
2018-05-07T21:25:23+00:00

I am trying to open or preview a docx file in outlook or word. I have upgraded to office 365 thinking it would fix my issue with trying to preview/view docx files, but it has not. I can not preview it in outlook (says no previewer installed) and if I click to open it in Word I get an error saying "Word experienced an error trying to open the file", but if I do the dance to open it in Google Docs it opens without a problem. The files are not corrupt, it happens with ALL of the docx files I receive, and they are from a trusted source. I have tried to repair office with the online repair option with no change.

Please help me fix this issue so I don't have to use google to view my docx files. Thank you for taking the time to read this, and any suggestions provided.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2018-05-09T15:05:16+00:00

    whats the update?

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  2. Anonymous
    2018-05-08T22:52:31+00:00

    I completed the roll back. I am running the 32bit office 1803 .9126.2116 version with no change (still cannot preview or view docx)

    I have not been able to receive and test an excel doc, but I did have an old excel doc (.xlsx) on my computer that opened in excel without a problem.

    I did also check a (doc) file and that opened (I did not preview it because it was already on my computer, old file).

    I am going to try to restart my computer and try again

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  3. Anonymous
    2018-05-08T22:21:54+00:00

    The word previewer is checked. All the boxes are checked in the pop up on my computer.

    I will run thru that process with the build you are suggesting, then check my version, and if it goes well I will test and let you know

    Thank you for your patience

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  4. Anonymous
    2018-05-08T20:53:52+00:00

    Make sure this is checked.... on File Options then follow the numbers

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  5. Anonymous
    2018-05-08T20:35:24+00:00

    Since you told me you reinstall that might revert the roll back, i cant find any other link that could be easier to read. but you might have done it correctly.

    Try to see if you can use this one

    Version 1803 (Build 9126.2116)

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