MS 2010 apps disabled on XP OS

Anonymous
2018-11-17T22:09:22+00:00

I have two computers running on XP and beginning on 14 Oct 18, they have both refused to open MS Word 2010.  They both give the same set of messages as follows:

“WINWORD.EXE -Entry Point Not Found

X  The procedure entry point GetDataFormatEx could not be located in the dynamic link library KERNEL.32.DLL.”

When I press the “OK” command, I get the following message:

“Error”

“The operation system is not presently configured to run this application”

When I press the “OK” command, the error message leaves and nothing else happens.

Because it has occurred on both computers, I assume it is a system issue and not related to the individual computer.

Can you please explain to me what the problem is and what actions I might take to correct the problem and continue to use MS Word 2010 on these computers?

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2018-11-19T23:07:44+00:00

My assumption that the problem was caused by Microsoft and not related to the individual computer was correct.

Updates were continuing to be installed on my “Office Home and Student” without my knowledge and the latest update was dated the very day my programs were disabled.

Thanks to the assistance of everyone who responded to my Forum request, and especially: Hojjat Bohlooli who supplied the instructions for removing the offending update, both my XP computers are now up and running my Office 2010 programs properly.

As a conclusion to this matter, and to assist others who have been damaged by this problem, here is the remedial process as provided by Hojjat Bohlooli:

Uninstall recently installed update of office 2010 named KB4461522.  This update breaks compatibility of office 2010 on windows XP.

·        Open 'Add or Remove programs' from Control Panel

·        Select the “show updates” on the top of window

·        Find Update, KB4461522 dated 14 Nov 18 for Office 2010 in the list and remove it.

Reboot computer

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  1. Anonymous
    2019-03-07T22:50:05+00:00

    Today, I received the notification that, "there are updates available to be installed" on my "Office Home and Student" running Word 2010 on my XP OS computer.  I thought I would try the installation as recommended and see what might result.  Previously, KB4462174 was found to disable Word 2010.  I opened Word as normal before installing the "recommended updates," and after the installation, Word was disabled so I started a search for ....2174.  Sure enough, it had been reinstalled so upon uninstall, Word worked as normal.

    I wonder when/if the programmers will remove these offending updates that cause so much trouble for loyal Microsoft clients.  Why should we have to permanently block the offending updates when it would be so easy to remove them at the source?

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  2. Anonymous
    2019-03-09T11:10:12+00:00

    Hello Mats Eriksson,

    As Rich Mercer says, the update KB4462174 is the most recent Office 2010 killing update that a few of us have been victim to. Check to see if you have that and uninstall if you have it.

    ( see posts around 15^th^-20thFeb here https://answers.microsoft.com/en-us/msoffice/forum/msoffice_excel-mso_winother-mso_2010/microsoft-office-2010-on-an-xp-os/0cf7643f-1fa0-4ac5-98d1-bcda9dd9461f?page=4   … ( I not strangely that some of the post reporting bad updates have vanished !!! ) )

    Here at the bottom of this post I keep a note of the updates that I am aware of that kill Office 2010 in XP http://www.eileenslounge.com/viewtopic.php?f=21&t=31405#p244958

    Alan

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  3. Anonymous
    2019-03-12T09:37:15+00:00

    Hi  Stefan Blom,

    It is interesting to note that in the article you reference, Microsoft say  ….”… After you install this update,  (  KB4461522 ) , you may experience difficulties in Microsoft Excel or other applications. To resolve this issue, install KB4462157. …..”

    Around the middle of February, KB4462157 , was installed automatically a few times on some of my XP machines. – It killed Office 2010 every time. De installing it brought my Office 2010 back to life  ( h t t p  : / / w w w .eileenslounge.com/viewtopic.php?f=21&t=31405#p244958 )

    A few posts down, Arbel Yahel, and AllanBull2 have had the same experience of KB4462157 killing Office 2010

    It is strange that the update that should cure the problem actually causes it.

    Alan

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  4. Anonymous
    2019-03-12T18:53:49+00:00

    I had exactly the same experience.

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