MS 2010 apps disabled on XP OS

Anonymous
2018-11-17T22:09:22+00:00

I have two computers running on XP and beginning on 14 Oct 18, they have both refused to open MS Word 2010.  They both give the same set of messages as follows:

“WINWORD.EXE -Entry Point Not Found

X  The procedure entry point GetDataFormatEx could not be located in the dynamic link library KERNEL.32.DLL.”

When I press the “OK” command, I get the following message:

“Error”

“The operation system is not presently configured to run this application”

When I press the “OK” command, the error message leaves and nothing else happens.

Because it has occurred on both computers, I assume it is a system issue and not related to the individual computer.

Can you please explain to me what the problem is and what actions I might take to correct the problem and continue to use MS Word 2010 on these computers?

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2018-11-19T23:07:44+00:00

My assumption that the problem was caused by Microsoft and not related to the individual computer was correct.

Updates were continuing to be installed on my “Office Home and Student” without my knowledge and the latest update was dated the very day my programs were disabled.

Thanks to the assistance of everyone who responded to my Forum request, and especially: Hojjat Bohlooli who supplied the instructions for removing the offending update, both my XP computers are now up and running my Office 2010 programs properly.

As a conclusion to this matter, and to assist others who have been damaged by this problem, here is the remedial process as provided by Hojjat Bohlooli:

Uninstall recently installed update of office 2010 named KB4461522.  This update breaks compatibility of office 2010 on windows XP.

·        Open 'Add or Remove programs' from Control Panel

·        Select the “show updates” on the top of window

·        Find Update, KB4461522 dated 14 Nov 18 for Office 2010 in the list and remove it.

Reboot computer

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  1. Stefan Blom 353.4K Reputation points MVP Volunteer Moderator
    2018-11-19T23:55:40+00:00

    My assumption that the problem was caused by Microsoft and not related to the individual computer was correct.

    Updates were continuing to be installed on my “Office Home and Student” without my knowledge and the latest update was dated the very day my programs were disabled.

    Thanks to the assistance of everyone who responded to my Forum request, and especially: Hojjat Bohlooli who supplied the instructions for removing the offending update, both my XP computers are now up and running my Office 2010 programs properly.

    As a conclusion to this matter, and to assist others who have been damaged by this problem, here is the remedial process as provided by Hojjat Bohlooli:

    Uninstall recently installed update of office 2010 named KB4461522.  This update breaks compatibility of office 2010 on windows XP.

    ·        Open 'Add or Remove programs' from Control Panel

    ·        Select the “show updates” on the top of window

    ·        Find Update, KB4461522 dated 14 Nov 18 for Office 2010 in the list and remove it.

    Reboot computer

    Note that it is known to Microsoft that the KB4461522 update is faulty. It has now been revoked, as documented in the article at https://support.microsoft.com/en-us/help/4461522/november-6-2018-update-for-office-2010-kb4461522.

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  2. Anonymous
    2018-11-20T00:16:34+00:00

    It certainly would have saved my wife and me many hours of grief and me trying to fix the problem if registered owners of "Office Home and Student" had been informed of this "faulty" update.  I save all my communications with, or received from Microsoft and I have no record of being advised of this "fault."

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  3. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2018-11-20T00:30:42+00:00

    Microsoft do not have the contact details of users, at least not in the case of Office 2010 that pre-dates the subscription versions of Office.

    If you want to ensure that your computer is kept up-to-date, both with updates and where necessary retractions of such updates or fixes for issues that occur, you should purchase a subscription to Office 365.

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  4. Anonymous
    2018-11-20T01:48:35+00:00

    I have had a 365 subscription since they were introduced and am running 2016 programs on WIN 10 on two computers, so I am up to speed.  My 365 subscription was no help in this case although I contacted Support through my MS account.

    I also know that this issue is not covered under my Support contract.

    Now for the rest of the story.

    I contacted MS Support on two separate occasions and was fully prepared to pay the extra fee knowing Office 2010 was no longer supported.  The first tech I contacted by chat spent about 2 hours and operated my computer remotely, but eventually gave up and could not fix the problem.  He obviously did not know about the fix that had already been issued.

    The second MS Support tech I contacted by chat tried her best and also accessed my computer, but she knew even less about the issue and eventually gave up and disconnected.  She obviously did not know about the fix either, so at that point I was stalled.

    Thanks to the Community, there was help.

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