MS 2010 apps disabled on XP OS

Anonymous
2018-11-17T22:09:22+00:00

I have two computers running on XP and beginning on 14 Oct 18, they have both refused to open MS Word 2010.  They both give the same set of messages as follows:

“WINWORD.EXE -Entry Point Not Found

X  The procedure entry point GetDataFormatEx could not be located in the dynamic link library KERNEL.32.DLL.”

When I press the “OK” command, I get the following message:

“Error”

“The operation system is not presently configured to run this application”

When I press the “OK” command, the error message leaves and nothing else happens.

Because it has occurred on both computers, I assume it is a system issue and not related to the individual computer.

Can you please explain to me what the problem is and what actions I might take to correct the problem and continue to use MS Word 2010 on these computers?

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2018-11-19T23:07:44+00:00

My assumption that the problem was caused by Microsoft and not related to the individual computer was correct.

Updates were continuing to be installed on my “Office Home and Student” without my knowledge and the latest update was dated the very day my programs were disabled.

Thanks to the assistance of everyone who responded to my Forum request, and especially: Hojjat Bohlooli who supplied the instructions for removing the offending update, both my XP computers are now up and running my Office 2010 programs properly.

As a conclusion to this matter, and to assist others who have been damaged by this problem, here is the remedial process as provided by Hojjat Bohlooli:

Uninstall recently installed update of office 2010 named KB4461522.  This update breaks compatibility of office 2010 on windows XP.

·        Open 'Add or Remove programs' from Control Panel

·        Select the “show updates” on the top of window

·        Find Update, KB4461522 dated 14 Nov 18 for Office 2010 in the list and remove it.

Reboot computer

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  1. Anonymous
    2019-03-12T22:13:07+00:00

    I will give you a list of the ones I have most recently found objectionable to see if there might be one you missed:  KB4461614, KB4462157, KB4462174.

    I will post any others that I find create a problem, but for now, I have decided not to upload any updates as presented as being "ready to upload."

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  2. Anonymous
    2019-03-12T21:46:14+00:00

    Sounds like what you’ve done  is a good solution for you.

    For now I am still thinking that when updates don’t do bad things , then they might be doing good things. So I only delete the ones I have to.

    But I have sometimes been curious to see what might happen if I take out all updates and be done with it.,

    I have a few machines so I might try that with one or two of them some time in the future.. 

    Erhh..no. I said it still doesn't work and haven't got it to work as of yet. Still no office programs starts, and the message is exactly the same. It is not a good solution for me.

    Anyone has other ideas? 

    Yes, some here have been cured by removing specific updates one by one, but I haven't. Done exactly what was recommended here but still no help. Still "broken" Office 2010.

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  3. Anonymous
    2019-03-12T21:03:30+00:00

    Sounds like what you’ve done  is a good solution for you.

    For now I am still thinking that when updates don’t do bad things , then they might be doing good things. So I only delete the ones I have to.

    But I have sometimes been curious to see what might happen if I take out all updates and be done with it.,

    I have a few machines so I might try that with one or two of them some time in the future..

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  4. Anonymous
    2019-03-12T20:56:24+00:00

    Hi Stefen, thanks for the reply 

    KB4461522 is no longer available.

    I have set most of my machines to tell me about when updates are available, so I have a quick look at them and if I recognise any of the “bad” ones I just download all the others. I can recognise the  “bad “ ones, and also after any downloads I check to see if Office 2010 is still working.

    So no big problem,.

     I was just a bit surprised that KB4462157 causes the problem it was apparently created to solve,,… But no big deal

    :)

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