Word is not saving changes to documents

Anonymous
2018-05-10T08:29:45+00:00

I use microsoft one and i noticed the changes were not being saved online. So i did a save as version on my desktop and renamed it and it still did not save! I have no idea where to locate the changes I have made these past 24 hours. I look at recent docs and there are zero changes to my document showing for yesterday even though I was editing all day. I have no clue why my documents aren't saving and I need to find the document i lost!

Microsoft 365 and Office | Word | For home | Windows

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  1. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2018-11-12T04:24:00+00:00

    Where did you save the document?  When you save yesterday it was fine, did you save and close it one day, and then open it the next.  Is the file still present in the folder into which you saved it?

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  2. Anonymous
    2018-11-16T06:09:14+00:00

    Where can I find the files/documents as I saved them? Losing the information I saved in new and existing Microsoft documents has caused serious problems for my business. Is there a way to find out which documents were not saved correctly and/or lost completely?

    This is extremely serious, and Microsoft should have notified the customers when the problem surfaced.

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  3. Stefan Blom 352.7K Reputation points MVP Volunteer Moderator
    2018-11-16T22:08:28+00:00

    If you accepted the default saving location, most likely your documents have been saved to OneDrive (go to https://onedrive.live.com).

    If you saved the documents on your local hard drive, they will be in the folder listed as the Documents location at File | Options | Advanced | File Locations.

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  4. Anonymous
    2018-12-02T00:24:32+00:00

    My wife is a first-semester law school student student. She's been using Microsoft Word 2016 pretty heavily this last semester (much more so than either of us did before now). On three different occasions, she has observed this exact issue (twice on one document and once on another). She saves documents regularly, doesn't close without saving them, and knows the difference between Save and Save As. Every time this has happened, it's just been one day worth of work. The misbehavior that appears to be happening is that if Microsoft Word occasionally rolls back all saves that happen on a document during a session of it being open. She's going to try periodically closing documents throughout the day instead of leaving them open to see if that can curb the data loss. We really need a patch for this though. This is an awful behavior.

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  5. Charles Kenyon 171K Reputation points Volunteer Moderator
    2018-12-02T01:59:40+00:00

    My wife is a first-semester law school student student. She's been using Microsoft Word 2016 pretty heavily this last semester (much more so than either of us did before now). On three different occasions, she has observed this exact issue (twice on one document and once on another). She saves documents regularly, doesn't close without saving them, and knows the difference between Save and Save As. Every time this has happened, it's just been one day worth of work. The misbehavior that appears to be happening is that if Microsoft Word occasionally rolls back all saves that happen on a document during a session of it being open. She's going to try periodically closing documents throughout the day instead of leaving them open to see if that can curb the data loss. We really need a patch for this though. This is an awful behavior.

    This is a long thread so I apologize if this is something that has been covered already.

    Is this a document opened directly from an email?

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