Word is not saving changes to documents

I've already tried that. Didn't help. There were no asd-files found.

Hi Mercel,

As much as we wanted to help you with recovering your files, the steps provided above are the only ways to recover. If you weren't able to recover it using that options above, we can say that your file wasn't saved to your computer.

Should you need further assistance, feel free to get back to us.

Hi Marielle

Thanks for your reply. I only want to know how this is possible. The document was stored correctly on my laptop. The full 50 pages. I opened en closed it several times succesfully. Only when I send the file to my e-mailadress it contained only 12 pages. And when I moved it to my usb-drive it also contained 12 pages. Where did my laptop store these pages then???

This is a totally random observation that may help explain, or not.  I've had the same issue (seemingly lost edits to documents) recently where I will be working on a document, but will do a "save as" (because I sometimes save each revision) and am prompted to select a folder.  I select the folder and when it opens, where ever my curser is in the window, it will highlight whatever file it is pointing at and that same file name is auto-populated in the file name field at the bottom of the window.     If I'm not careful and I hit "save" before scrolling to the correct file in the list or typing in the name of the file I'm saving instead of what is in the auto-populated field,  the file will save and overwrite whatever file that the curser was on. 

If you have the same scenario when you save, one suggestion is open the folder and open other files that are shown to be updated around the dates you were working on the document.  It may have saved as a different file.   It happened to me a couple times.

Hi Marcel,

We've been experiencing similar problems this summer. Students have been coming into the library at the university where I work and editing their dissertations, returning the following day and finding all changes have been rolled back.

We assumed this was a USB issue as these are the cases that have been reported to us, but you example is so close to ours but on a hard drive that I'm inclined to think that it may be more widespread than first thought.

In a nutshell, this is our experience:

• User creates a document, saves it
• User works on document (often at a later date)
• User says they do regular saves
• User exits with save
• User goes to edit document later (same machine or different), all changes rolled back

I'm very experienced recovering lost documents and have found no file fragments or autorecovery files. We enable autorecovery every 10 minutes as well as the 'make a backup copy if user exits without saving' option. I've checked the file locations and there's no files there. I've tested the functionality and both are working fine.

What is interesting (and may be of some help to you) is I ran a data recovery tool on the USBs and found copies of the modified file that have been deleted. I.e., if the user worked on the file from 12:00 to 16:00 and hit Ctrl-S every hour after adding a page we found a deleted copy at 13:00 with +1 page, 14:00 with +2, etc., yet Word seemed to revert all changes back to the original on exit.

I suspect a couple of things: first, Word 'manage versions' is rolling back randomly. I don't know why. Second, users automatically connect to OneDrive (although they rarely use it) and although the files are not stored there, I wonder if one of the synchronisation settings is causing it to roll back. 

I've had no solution to this and can find no information online. It's a critical issue that will massive problems if it's repeated when the students return. I've had four cases in the last month and suspect there were more earlier that were misdiagnosed but we've only had up to 30 or so students using the library during the summer break. In 2 weeks users return and we'd expect traffic of upwards of 2,000 per day. And if we're experiencing this problem then our sister campuses (8 more - we support 3 universities) will be experiencing exactly the same as their setup mirrors ours closely.

Here's the thread I started. If you get any solutions, workarounds or clues to the issue I'd be obliged if you could post them: Lost changes to documents after saving

* Edit - quick query Marcel. When you say you saved your document on your laptop over a period, did you fully close the document each time or did you save it then 'shut the lid'? I only ask because I wondered if the Word session remained open the whole time or it was several sessions.