Word is not saving changes to documents

Hello Melsss,

We would like to know more about your concern regarding the files you're trying to save. Kindly answer the questions below:

• When did the issue start?
• Have you made any changes or installed any updates prior to the issue?
• Are you experiencing the issue with other Office applications?
• What is the version of Office are you using?
• Are you saving the edited files to an external drive?

Hi Virfranz Man

I have the same problem.

I made a document in Word2016 (outlook365) on 2-25-2018 on my pc. It had 12 pages.

I copied this document to my laptop while travelling to the USA. In the USA I made changes to this document almost daily. No problems were noticed.

To be safe I sent the docment (now about 30 pages) after a few days with my gmail-account to my own mailbox. 

Yesterday I came home and moved (not copied!)  the document (now 50 pages) to an USB-stick and copied it to my harddrive. 

The document was now only 12 pages!

I opened my e-mailbox to restore the document I made when it was 30 pages: and that file has also just 12 pages. In both cases the date is set on 2-25-2018. That was the document I made at first!

Both my laptop and PC runs on WIndows 10. My laptop has Word 2007.

On my laptop I saved my document under /documents.

On my PC I save the document on a WD My Cloud Mirror.

Of course: I should have saved it directly in the cloud, but unfortunatly I didn't.

What is reason that the changes in my doc-files have disappeared?

Marcel Beijer

The Netherland

Hi Marcel,

We would like to know more about your concern regarding the Word files. Kindly answer the questions below:

• Have you tried checking your OneDrive account?
• Did you save the edited files on a different folder?

If you saved the file with "Save As" option, there's a possibility that you changed the file name unnoticed. Try to search for other Word files on your computer and see if the edited files are present.

Hi Marcel,

We would like to know more about your concern regarding the Word files. Kindly answer the questions below:

• Have you tried checking your OneDrive account?
• Did you save the edited files on a different folder?

If you saved the file with "Save As" option, there's a possibility that you changed the file name unnoticed. Try to search for other Word files on your computer and see if the edited files are present.

Hi Virfranz Man

I had not check my OneDrive Account before you asked, so I did now. But unfortunatly the wordfiles aren't there.  I did not save my edited files on a different folder ( I already checked that). I saved it in the Documents folder.

The other options you mention doesn't work either. I did not save the file with the 'save as...' option

I find it rather strange that Word does not store the processed files as they should

Thanks for your help

Marcel

Thank you for the information you provided. For us to further isolate your concern, I suggest that you try to use the Word application on the device you used when you edited the file.After opening the application, click File > at the bottom part of the screen, you will see the Recover Unsaved Documents > click the option and see if the files are visible.

You can also try opening the File Explorer > search for ".asd". The extension will provide you all the unsaved documents on File Explorer.

Please keep us updated for us to provide more help.