Word is not saving changes to documents

Anonymous
2018-05-10T08:29:45+00:00

I use microsoft one and i noticed the changes were not being saved online. So i did a save as version on my desktop and renamed it and it still did not save! I have no idea where to locate the changes I have made these past 24 hours. I look at recent docs and there are zero changes to my document showing for yesterday even though I was editing all day. I have no clue why my documents aren't saving and I need to find the document i lost!

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2018-08-28T00:26:28+00:00

    This is a totally random observation that may help explain, or not.  I've had the same issue (seemingly lost edits to documents) recently where I will be working on a document, but will do a "save as" (because I sometimes save each revision) and am prompted to select a folder.  I select the folder and when it opens, where ever my curser is in the window, it will highlight whatever file it is pointing at and that same file name is auto-populated in the file name field at the bottom of the window.     If I'm not careful and I hit "save" before scrolling to the correct file in the list or typing in the name of the file I'm saving instead of what is in the auto-populated field,  the file will save and overwrite whatever file that the curser was on. 

    If you have the same scenario when you save, one suggestion is open the folder and open other files that are shown to be updated around the dates you were working on the document.  It may have saved as a different file.   It happened to me a couple times.

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  2. Anonymous
    2018-06-05T13:37:37+00:00

    Hi Marielle

    Thanks for your reply. I only want to know how this is possible. The document was stored correctly on my laptop. The full 50 pages. I opened en closed it several times succesfully. Only when I send the file to my e-mailadress it contained only 12 pages. And when I moved it to my usb-drive it also contained 12 pages. Where did my laptop store these pages then???

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  3. Anonymous
    2018-05-26T06:59:41+00:00

    Hi Mercel,

    As much as we wanted to help you with recovering your files, the steps provided above are the only ways to recover. If you weren't able to recover it using that options above, we can say that your file wasn't saved to your computer.

    Should you need further assistance, feel free to get back to us.

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  4. Anonymous
    2018-05-23T09:46:33+00:00

    I've already tried that. Didn't help. There were no asd-files found.

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  5. Anonymous
    2018-05-18T04:42:52+00:00

    Thank you for the information you provided. For us to further isolate your concern, I suggest that you try to use the Word application on the device you used when you edited the file.After opening the application, click File > at the bottom part of the screen, you will see the Recover Unsaved Documents > click the option and see if the files are visible.

    You can also try opening the File Explorer > search for ".asd". The extension will provide you all the unsaved documents on File Explorer.

    Please keep us updated for us to provide more help.

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