Why does AutoSave in Office 365 only work on Microsoft OneDrive?!?

Anonymous
2019-02-03T21:53:24+00:00

Recently I lost power in my home after working on a spreadsheet for over three hours. Even though Auto-save was turned on in preferences, I lost ALL the work-- Auto-recover did not capture any of the changes, either. I had to spend the rest of the day re-creating my changes.

Needless to say, I was pretty pissed off, and went to research how Microsoft had managed to lose all my data. I first went to confirm that AutoSave was turned on, and found "Turn on AutoSave by default" checked on the Preferences/Save panel. However, in the document title bar, AutoSave displayed as "OFF" and was grayed out to the point of imperceptibility. This is true not just of Excel, but Word and Powerpoint as well.

I licensed Office 365 from GoDaddy, so I called their tech support line, and they gave me the incredible story that AUTOSAVE ONLY WORKS WHEN YOU STORE YOUR DOCUMENTS ON MICROSOFT ONEDRIVE - not natively on the Mac or on DropBox, which I've used for years.

****, are you kidding me? According to the "Datanyze.com" website, OneDrive has less than 9% of the "File Sharing" market, well behind DropBox, Box, and GoogleDrive. Even assuming that all Google users are backed up to Google's servers, 2/3 of users out there aren't able to automatically back up their changes because they don't use OneDrive.

Even worse, most have probably been head-faked by Microsoft into thinking that they're safe because AutoSave displays as automatically turned on in Preferences. They don't notice the obscure label in the title bar and don't find out it's actually not turned on until they're hit with a disaster like I was, and then wonder **** happened. 

This policy is patently irresponsible, and anti-competitive to boot.  In order to have AutoSave, you not only have to store your documents on OneDrive, you have to start them up from OneDrive - not your Mac hard drive folder icon - or AutoSave is still turned off.

Now, I'm back to the pre-cloud days of having to constantly remember to save documents as I make important changes to them. Seriously?!?

And don't suggest that AutoRecover will keep me covered in the absence of AutoSave: I've lost countless hours of work when AutoRecover does not do its job. Its reliability on the Mac has always been spotty.

This is crazy. Is Microsoft really willing to callously risk the data integrity of the majority of its users just to coerce them to switch to OneDrive?!?

IMHO, what Microsoft needs to do is:

  1. Display clearly in Preferences/Save that AutoSave is NOT turned on (and change the misleading "automatically as default" wording),
  2. State the reason (i.e. OneDrive required) so that users like me don't waste hours trying to determine whether it's just one more Office 365 bug,
  3. Add a local backup feature to Office 365 to automatically save to a hard-drive or competitive file sharing service (it can't be that hard),
  4. Stop being evil by claiming that not enough people have complained about the missing feature to justify its renewed availability.

Really, Microsoft should be ashamed of having pulled a stunt like this. It's an irresponsible, blatantly anti-competitive move, straight out of the naughty 80s.

[NOTE - this post has been updated to reflect the fact that AutoSave was a more recent development by Microsoft, not a long-standing feature.]

Microsoft 365 and Office | Excel | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

90 answers

Sort by: Oldest
  1. Jim G 134K Reputation points MVP
    2020-01-20T19:54:42+00:00

    Hi Art

    As has been previously mentioned over and over there are two features with very similar sounding names.

    AutoRecover works when you save to a local directory

    AutoSave works when you save to OneDrive or SharePoint

    By default, AutoRecover turns on when AutoSave is off and vice-versa. Maybe it's deceptive that the AutoSave slider shows "Off" implying no recovery is being made. I think it should slide over to show AutoRecover is "On" instead of just "Off."

    You are always automatically using either AutoSave or AutoRecover unless you save to a different cloud service or network drive, in which case you get whatever backup that service offers (if any). I'll do what I can to get Microsoft to change this confusing situation.

    Was this answer helpful?

    0 comments No comments
  2. Jim G 134K Reputation points MVP
    2020-01-20T19:56:12+00:00

    Jim for the record autosave has been around for a long time as has autorecover. The latter never works when you need it to.

    once upon a time not too long ago before the push to one drive and share point autosave would save to a local hard drive or a network location.

    No. Sorry, but you are wrong.

    AutoRecover has been around since the early 1990s.

    AutoSave is new in Office 2019. It has never worked with anything other than OneDrive and SharePoint.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2020-02-29T12:23:49+00:00

    I just now found this topic as I realized that when working in Office documents (not on a Mac), the Auto-Save happened to One Drive. At first I thought I had lost my work, because I looked at the original file in Dropbox (where years and years of files have been organized). Then I realized that the file was in One Drive. Not as neatly organized as in Dropbox and I have no desire to switch to One Drive.

    Obviously, this irritates me to no end as I think Auto-Save should be possible to the original file in the Dropbox. Now I have to save manually. 

    For me the workaround is to go to Dropbox and create an Office document from there. You then work on the document in the cloud or you can do so with the online version of Office. The reason why I went back to doing it locally, is because you do not have certain editing options in the online version.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  4. Jim G 134K Reputation points MVP
    2020-02-29T20:36:04+00:00

    DropBox is a different technology from a different company. Another company with a similar name is Box.

    Those companies have their own backup strategies. I think I read that Microsoft is working with DropBox to get some sort of version system going, but so far it has not been implemented.

    Box has a robust versioning system, but it is a bit clunky to use.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2020-03-01T17:20:49+00:00

    BS.   Microsoft's autosave feature worked fine locally for decades.  This is typical MS ****.  I save all my work in Google Drive.  It is nonsense that MS does not allow be to select where my autosaves are saved.  It is time for me to move on and use Google apss, I guess.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments