Why does AutoSave in Office 365 only work on Microsoft OneDrive?!?

Anonymous
2019-02-03T21:53:24+00:00

Recently I lost power in my home after working on a spreadsheet for over three hours. Even though Auto-save was turned on in preferences, I lost ALL the work-- Auto-recover did not capture any of the changes, either. I had to spend the rest of the day re-creating my changes.

Needless to say, I was pretty pissed off, and went to research how Microsoft had managed to lose all my data. I first went to confirm that AutoSave was turned on, and found "Turn on AutoSave by default" checked on the Preferences/Save panel. However, in the document title bar, AutoSave displayed as "OFF" and was grayed out to the point of imperceptibility. This is true not just of Excel, but Word and Powerpoint as well.

I licensed Office 365 from GoDaddy, so I called their tech support line, and they gave me the incredible story that AUTOSAVE ONLY WORKS WHEN YOU STORE YOUR DOCUMENTS ON MICROSOFT ONEDRIVE - not natively on the Mac or on DropBox, which I've used for years.

****, are you kidding me? According to the "Datanyze.com" website, OneDrive has less than 9% of the "File Sharing" market, well behind DropBox, Box, and GoogleDrive. Even assuming that all Google users are backed up to Google's servers, 2/3 of users out there aren't able to automatically back up their changes because they don't use OneDrive.

Even worse, most have probably been head-faked by Microsoft into thinking that they're safe because AutoSave displays as automatically turned on in Preferences. They don't notice the obscure label in the title bar and don't find out it's actually not turned on until they're hit with a disaster like I was, and then wonder **** happened. 

This policy is patently irresponsible, and anti-competitive to boot.  In order to have AutoSave, you not only have to store your documents on OneDrive, you have to start them up from OneDrive - not your Mac hard drive folder icon - or AutoSave is still turned off.

Now, I'm back to the pre-cloud days of having to constantly remember to save documents as I make important changes to them. Seriously?!?

And don't suggest that AutoRecover will keep me covered in the absence of AutoSave: I've lost countless hours of work when AutoRecover does not do its job. Its reliability on the Mac has always been spotty.

This is crazy. Is Microsoft really willing to callously risk the data integrity of the majority of its users just to coerce them to switch to OneDrive?!?

IMHO, what Microsoft needs to do is:

  1. Display clearly in Preferences/Save that AutoSave is NOT turned on (and change the misleading "automatically as default" wording),
  2. State the reason (i.e. OneDrive required) so that users like me don't waste hours trying to determine whether it's just one more Office 365 bug,
  3. Add a local backup feature to Office 365 to automatically save to a hard-drive or competitive file sharing service (it can't be that hard),
  4. Stop being evil by claiming that not enough people have complained about the missing feature to justify its renewed availability.

Really, Microsoft should be ashamed of having pulled a stunt like this. It's an irresponsible, blatantly anti-competitive move, straight out of the naughty 80s.

[NOTE - this post has been updated to reflect the fact that AutoSave was a more recent development by Microsoft, not a long-standing feature.]

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2020-03-17T10:00:37+00:00

    This situation is frankly appalling.

    Word just crashed on my Mac when I was pretty much finishing up a document. Pretty much two hours of work down the drain.

    Why wasn't I protected? Because I chose to save the file locally.

    Microsoft is forcing users to store documents in clouds in order to be sensibly protected from such anomalies in the work of its software.

    According to laws of the Macau SAR jurisdiction, documents which contain sensitive data may not be stored outside any Macau-based server, without a previous authorisation from the Personal Data Protection Office.

    In order to comply with these laws, I am not able to expect that my actual work is respected by Microsoft, unless I keep saving my documents. Please tell me whether this is sensible.

    It is blatant that this is a move forcing users to resort to the Microsoft cloud services. I am so mad at the work that I have lost that I shall seriously consider bringing this issue before the competent authorities.

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  2. Anonymous
    2020-03-10T21:44:08+00:00

    Well said LK!

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  3. Anonymous
    2020-03-05T18:36:54+00:00

    Still not germane to why Office365 won't autosave to the Dropbox folder.  Furthermore, for reasons I fail to comprehend, Microsoft documents saved to Dropbox get moved to "Documents".  

    Yes, I know HOW to manually make backups to Dropbox.  I'm saying that Microsoft is deliberately making it difficult to do anything BUT manual backups to Dropbox.

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  4. Anonymous
    2020-03-05T15:53:34+00:00

    Mateosh - I originated this thread, and agree with you completely. AutoRecover has failed me on more occasions than I can count, and as a result I don't trust it at all. I'm back to 1999 - trying to remember to hit save every 5-10 minutes.

    Microsoft has pulled yet another blatantly self-serving, anti-competitive move here that in aggregate have made it one of the most hated companies on the planet. Office really should have been split off from the Borg in the early '90s anti-trust suit.

    Although Jim Gordon does a valiant job of explaining for Microsoft, there's simply no good reason to require OneDrive for an AutoSave capability - other than trying to sell more OneDrive. This is blatantly anti-competitive behavior that no one at the Justice Dept is paying attention to these days.

    So we just have to live with it. UFB.

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  5. Anonymous
    2020-03-05T15:34:23+00:00

    I agree. Sorry, i think i kicked this off.

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