We're sorry, something went wrong that might cause your powerpoint to become unstable. Please save your presentations and restart power point.

Anonymous
2018-06-09T15:36:21+00:00

I have been cut and pasting from EXCEL to PPT (Office 365) for months without problems until today. It won't paste, and I get the above error message. I have reserached the problem, quick repaired, long repair, and nothing works. This is a daily part of my work life - Please HELP ME fix this problem. Pasting as a picture is NOT an option. 

Windows 7, OFFICE 365. Thank you. Maureen Monte

Microsoft 365 and Office | PowerPoint | For business | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-06-18T18:16:22+00:00

I have been cut and pasting from EXCEL to PPT (Office 365) for months without problems until today. It won't paste, and I get the above error message. I have reserached the problem, quick repaired, long repair, and nothing works. This is a daily part of my work life - Please HELP ME fix this problem. Pasting as a picture is NOT an option. 

Windows 7, OFFICE 365. Thank you. Maureen Monte

Try again, it's working for us now!!

Was this answer helpful?

1 person found this answer helpful.
0 comments

42 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2018-05-22T07:48:00+00:00

    Hi Garret,

    We received your private message. Thanks for the files.

    I’ll check if I can reproduce the issue with your files, will update you soon.

    Regards,

    Neha

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-05-19T09:49:21+00:00

    Hi Garret,

    On my end, I tested with the latest version of Monthly Channel (Targeted) i.e. Version 1805 (Build 9330.2053) and could not reproduce the issue.

    Here’s what I have done to test.

    1. This is the data in Excel

         2. Select the data in Excel and press Ctrl+C to copy.

         3. Open PowerPoint, click Paste, select Use Destination Styles or Keep source formatting

    Furthermore, I’ve tested with the same version (Version 1805 (Build 9330.2053)) of Office 365 business and ProPlus, just to confirm if that makes any difference and couldn’t reproduce the issue in both.

    It might be possible that the issue is with Excel or PowerPoint file in which you are working. To confirm, can you please test with a new Excel and PowerPoint file, perform the steps mentioned above and check if the issue persists.

    If the issue remains, then I would like to collect your Excel and PowerPoint file, so I can test on my end. If you have any sensitive information in your files, please remove them and then upload them in private message. Please click here to access PM.

    Thanks,

    Neha

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-05-18T17:26:24+00:00

    Seems like the screen shot wasn't uploaded... 

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-05-18T17:23:28+00:00

    Hi, 

    Thanks for the reply, I am still having the same problem by using the safe mode. All add on has been disabled, below are the answers you are asking for.

    Please provide the screenshot of Office 365 Product Information. To get this screenshot, open Excel or PowerPoint on your computer, click File>Account, capture the screenshot of all the information mentioned under Product Information. (Note*: please remove any sensitive information from the screenshot such as email address, full name etc.).*

    Do you get the same error when pasting content from other Office applications such as OneNote or Word or Outlook?

         Nope I only get an error when paste using destination format or source format. 

    Please try pasting content from non-Office app such as Notepad or browser and check the result.

         No error.

    What happens if you paste the content from PowerPoint itself?

         No error.

    When pasting which option do you choose in PowerPoint? For example, please refer the screenshot below.

         Error on destination format and source format, everything else works fine.FYI, I have received a new laptop from our IT department to install a new office 365. Still found the same issues Several of my co-workers now have discovered this issue of not been able to paste from excel to powerpoint using destination format and source format after the recent update. This is very high priority for me as our IT team is trying to solve this issue with me as well.

    Thanks,

    Garret

    Was this answer helpful?

    0 comments