Display Problem with OneNote app

Anonymous
2018-10-15T23:23:57+00:00

I have a new Thinkpad P1 with the Nvidia P2000 Discrete Graphics card onboard. I have this following display/screen drawing issue with OneNote app (and only this app)

I have tried using the disableonenotehardwarerenderingx64 utility from Microsoft, but this did not resolve the issue.

Any ideas out there?

Thanks

David

Microsoft 365 and Office | OneNote | For home | Windows

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Anonymous
2019-06-13T12:24:31+00:00

Through my support request with Nvidia's Customer Help system (the link Rena provided), I was informed that the driver I had installed was no longer the latest version.

They referred me to the Quadro driver release #430, dated June 10, 2019.

I've only done a few tests, but it looks like the driver has addressed the issue.  I do not get the same video corruption in OneNote anymore.

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Anonymous
2019-06-03T06:26:24+00:00

Hi All,

Thanks for your effort and time on this case. We are sorry for the inconvenience the issue causes. We have reported and got the response from the related resource. However, it is still recommended to submit a bug report to Nvidia directly. I'd like to share a summary for the issue here which will benefit other community members.

Symptoms:

OneNote for Windows 10 app will have display issue if the computer is using Nvidia graphic card.

Environment:

The computer is running with Nvidia graphic card.

OneNote for Windows 10 app.

Workaround:

It seems that the issue only happens in OneNote for Windows 10 but not OneNote 2016. As a workaround, please refer to Install or reinstall OneNote 2016 for Windows for your need.

Assessment:

The issue is caused by the conflict between OneNote app and Nvidia graphic card. After confirming with the related resource, it is recommended to first submit a bug report to Nvidia directly here.

Sorry for the inconvenience. You can use the workaround mentioned above temporarily. If you still have any concern about this, you can go to OneNote for Windows 10 app > click the “…” collapse settings button on the right corner of the window > Feedback to post your feedback directly. We appreciate your understanding.

Best Regards,

Rena

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  1. Anonymous
    2018-10-27T03:41:21+00:00

    I will in the next day or two

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  2. Anonymous
    2018-11-01T08:26:53+00:00

    Hi Rena, I have tried uninstalling & reinstalling, there is no new driver (the Thinkpad P1 uses the Nvidia P2000 mobile graphics card and the driver is provided from Lenovo directly) and lastly the registry edit (see screenshot), and none of these has resolved the issue.

    1. The Thinkpad P1 is new from Lenovo (released in early October) and OneNote for Windows never worked correctly.
    2. My Windows version is 1803 (17134)
    3. The OneNote app is the same as on my Surface Pro 5 (and now my Surface Pro 6)
    4. The newly installed OneNote for Windows version is 16001.11001.20079.0
    5. Please send the private link so that I can upload the video of this behaviour.

    Thanks

    David

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  3. Anonymous
    2018-11-07T02:07:30+00:00

    Hi David,

    I see Rena has sent a private message to you several days ago. Here is the link: https://answers.microsoft.com/en-us/privatemessage/thread?id=02f57a89-4aac-4877-bc6a-57baa7e3dfcc

    Thanks,

    Ran

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