Display Problem with OneNote app

Anonymous

I have a new Thinkpad P1 with the Nvidia P2000 Discrete Graphics card onboard. I have this following display/screen drawing issue with OneNote app (and only this app)

I have tried using the disableonenotehardwarerenderingx64 utility from Microsoft, but this did not resolve the issue.

Any ideas out there?

Thanks

David

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Through my support request with Nvidia's Customer Help system (the link Rena provided), I was informed that the driver I had installed was no longer the latest version.

They referred me to the Quadro driver release #430, dated June 10, 2019.

I've only done a few tests, but it looks like the driver has addressed the issue. I do not get the same video corruption in OneNote anymore.

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Answer accepted by question author

Anonymous

Hi All,

Thanks for your effort and time on this case. We are sorry for the inconvenience the issue causes. We have reported and got the response from the related resource. However, it is still recommended to submit a bug report to Nvidia directly. I'd like to share a summary for the issue here which will benefit other community members.

Symptoms:

OneNote for Windows 10 app will have display issue if the computer is using Nvidia graphic card.

Environment:

The computer is running with Nvidia graphic card.

OneNote for Windows 10 app.

Workaround:

It seems that the issue only happens in OneNote for Windows 10 but not OneNote 2016. As a workaround, please refer to Install or reinstall OneNote 2016 for Windows for your need.

Assessment:

The issue is caused by the conflict between OneNote app and Nvidia graphic card. After confirming with the related resource, it is recommended to first submit a bug report to Nvidia directly here.

Sorry for the inconvenience. You can use the workaround mentioned above temporarily. If you still have any concern about this, you can go to OneNote for Windows 10 app > click the “…” collapse settings button on the right corner of the window > Feedback to post your feedback directly. We appreciate your understanding.

Best Regards,

Rena

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43 additional answers

Anonymous

2018-11-20T05:48:54+00:00

Hi Rena

I have been able to do further testing. In the BIOS for the ThinkPad P1 there is an option for graphics for it to either be set as Hybrid Graphics (whereby the integrated Intel graphics and the discrete Nvidia graphics coexist) and just Discrete Graphics (whereby only the Nvidia graphics is used). The current setting in the BIOS is for the Hybrid Graphics. When the ThinkPad is not docked, that is just operating as a laptop, OneNote for Windows graphically behaves correctly. I can see that OneNote is using the integrated Intel graphics. However when the ThinkPad is docked (it is plugged into a Thunderbolt 3 dock which contains display port, HDMI, USB & USB-C ports) the ThinkPad only operates with the Nvidia graphics. There is no ability for OneNote to use the integrated Intel graphics. So it does appear to be a conflict between OneNote for Windows and the discrete Nvidia graphics/drivers. As mentioned earlier the Nvidia graphics card is a P2000 6Gb
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Anonymous

2018-11-19T22:26:48+00:00

Hi David,

Does the issue persist after trying the steps?

Thanks,

Rena
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Anonymous

2018-11-16T04:58:59+00:00

Hi David,

You can do the steps and reply us at your convenience, we are glad to help you at all time.

Thanks,

Rena
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