I am running Windows 7 (about to upgrade to Windows 10) and Office 365 from my university-> Office 2016 programs installed on my laptop If I am working on Word (or One Note or Excel) while connected to the internet (but not using Word Online etc through my Office account), it starts chewing up CPU , lap top starts overheating and I have to shut program down. When I try close Word (or One Note or Excel) it will eventually close the window but the program keeps running until I stop it via Task Manager. This only happens if I am using an Office product - Word, One Note, Excel - when I am online (usually via mobile broadband) This has been happening for about two weeks after some auto update I have run virus checks, removed all add ons (there was only one), run repair, uninstalled and reinstalled Office. This is infuriating as I often access online databases, library catalogues etc as I work. I now cannot work while online which basically means I cannot work at all and have to revert to Office 2007. Thanks in advance for your help.

Hi Kathie, Have you tried the suggestion above? Please confirm the information with us. Regards, Tisky

Tisky I have some urgent deadlines this week so I will get back to you next week. Thanks for your patience

Just to let you know in the interim: My high CPU is back again. And it does eventually freeze everything. I only have (my licensed) Word 2007 installed - it came with the lap top when I bought it - and I will not uninstall it as I need it for work especially as Office 365 is now a nightmare.

Hi Kathie, Would you please confirm whether the problem happens in the newly created user account? Regards, Tisky

Hi Tisky, As advised, I won't be creating a new account until next week. I can't afford to have anything go wrong this week. I don't understand why everything worked fine for 3 years and now I need to be mucking around with all sorts of work arounds. I have not loaded any new software (except stuff you've asked me to). This problem started after a Microsoft update. Thanks for your patience.

High CPU when using Word/Excel/OneNote and also online.

Anonymous

I am running Windows 7 (about to upgrade to Windows 10) and Office 365 from my university-> Office 2016 programs installed on my laptop
If I am working on Word (or One Note or Excel) while connected to the internet (but not using Word Online etc through my Office account), it starts chewing up CPU , lap top starts overheating and I have to shut program down.
When I try close Word (or One Note or Excel) it will eventually close the window but the program keeps running until I stop it via Task Manager.
This only happens if I am using an Office product - Word, One Note, Excel - when I am online (usually via mobile broadband)
This has been happening for about two weeks after some auto update
I have run virus checks, removed all add ons (there was only one), run repair, uninstalled and reinstalled Office.

This is infuriating as I often access online databases, library catalogues etc as I work. I now cannot work while online which basically means I cannot work at all and have to revert to Office 2007.

Thanks in advance for your help.

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Anonymous

2018-05-11T07:31:37+00:00

Hi Kathie,

Have you tried the suggestion above? Please confirm the information with us.

Regards,

Tisky
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Anonymous

2018-05-16T01:12:51+00:00

Tisky I have some urgent deadlines this week so I will get back to you next week.

Thanks for your patience
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Anonymous

2018-05-16T16:59:23+00:00

Just to let you know in the interim:

My high CPU is back again. And it does eventually freeze everything.

I only have (my licensed) Word 2007 installed - it came with the lap top when I bought it - and I will not uninstall it as I need it for work especially as Office 365 is now a nightmare.
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Anonymous

2018-05-16T22:38:40+00:00

Hi Kathie,

Would you please confirm whether the problem happens in the newly created user account?

Regards,

Tisky
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Anonymous

2018-05-16T22:47:57+00:00

Hi Tisky,

As advised, I won't be creating a new account until next week. I can't afford to have anything go wrong this week. I don't understand why everything worked fine for 3 years and now I need to be mucking around with all sorts of work arounds. I have not loaded any new software (except stuff you've asked me to). This problem started after a Microsoft update.

Thanks for your patience.
Was this answer helpful?

0 comments No comments