I am running Windows 7 (about to upgrade to Windows 10) and Office 365 from my university-> Office 2016 programs installed on my laptop If I am working on Word (or One Note or Excel) while connected to the internet (but not using Word Online etc through my Office account), it starts chewing up CPU , lap top starts overheating and I have to shut program down. When I try close Word (or One Note or Excel) it will eventually close the window but the program keeps running until I stop it via Task Manager. This only happens if I am using an Office product - Word, One Note, Excel - when I am online (usually via mobile broadband) This has been happening for about two weeks after some auto update I have run virus checks, removed all add ons (there was only one), run repair, uninstalled and reinstalled Office. This is infuriating as I often access online databases, library catalogues etc as I work. I now cannot work while online which basically means I cannot work at all and have to revert to Office 2007. Thanks in advance for your help.

I will do this in two weeks time I have run out of data allowance.

Hi Kathie, Thanks for your update. We'd like to collect the log file for the further investigation, we will send you a Private Message , please check it. Regards, Tisky

Hello Tisky It auto updated to version 1803 (Build 9126.211y Click-to-Run) a few days ago. No change. Office 365 is unusable if I am connected to the internet (it doesn't just hog CPU, the apps begin to run more slowly until they freeze). I have been using Office 365 without drama for about 3 years. All updates are auto initiated. This problem started about a month ago. Thanks.

Hi Kathie, We deeply understand the inconvenience the problem has brought to you. After gone through the thread, I'd like to sum up your scenario, when you connect to the internet, your Office applications cost over 30 CPU and sometimes they spikes up to 90 to 100. Meanwhile, you mentioned that you are using Office 1802 (9029.2253) version which is not the latest version of Office, have you tried update to the latest version 1803 (9126.2116)? If the problem still persists, would you please confirm since when you encounter the problem, is the problem happen just when you start using Office 2016? Best regards, Tisky

Hi Jerry, Nope. Still the same. Office 365 is unusable if I am connected to the internet. So unusable for my needs. It has now chewed up my monthly data allowance in 2 weeks thanks to all the diwnlosds, reinstalls etc.. So it is also gping to cost me heaps of $$$ this month. I'm over it. Thanks for your suggestions anyway!

High CPU when using Word/Excel/OneNote and also online.

Anonymous

I am running Windows 7 (about to upgrade to Windows 10) and Office 365 from my university-> Office 2016 programs installed on my laptop
If I am working on Word (or One Note or Excel) while connected to the internet (but not using Word Online etc through my Office account), it starts chewing up CPU , lap top starts overheating and I have to shut program down.
When I try close Word (or One Note or Excel) it will eventually close the window but the program keeps running until I stop it via Task Manager.
This only happens if I am using an Office product - Word, One Note, Excel - when I am online (usually via mobile broadband)
This has been happening for about two weeks after some auto update
I have run virus checks, removed all add ons (there was only one), run repair, uninstalled and reinstalled Office.

This is infuriating as I often access online databases, library catalogues etc as I work. I now cannot work while online which basically means I cannot work at all and have to revert to Office 2007.

Thanks in advance for your help.

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Anonymous

2018-04-13T20:24:58+00:00

I will do this in two weeks time I have run out of data allowance.
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Anonymous

2018-04-13T06:43:59+00:00

Hi Kathie,

Thanks for your update.

We'd like to collect the log file for the further investigation, we will send you a Private Message, please check it.

Regards,

Tisky
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Anonymous

2018-04-11T14:00:32+00:00

Hello Tisky

It auto updated to version 1803 (Build 9126.211y Click-to-Run) a few days ago. No change. Office 365 is unusable if I am connected to the internet (it doesn't just hog CPU, the apps begin to run more slowly until they freeze).

I have been using Office 365 without drama for about 3 years. All updates are auto initiated. This problem started about a month ago.

Thanks.
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Anonymous

2018-04-11T09:15:43+00:00

Hi Kathie,

We deeply understand the inconvenience the problem has brought to you.

After gone through the thread, I'd like to sum up your scenario, when you connect to the internet, your Office applications cost over 30 CPU and sometimes they spikes up to 90 to 100.

Meanwhile, you mentioned that you are using Office 1802 (9029.2253) version which is not the latest version of Office, have you tried update to the latest version 1803 (9126.2116)? If the problem still persists, would you please confirm since when you encounter the problem, is the problem happen just when you start using Office 2016?

Best regards,

Tisky
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Anonymous

2018-04-10T23:03:43+00:00

Hi Jerry,

Nope. Still the same. Office 365 is unusable if I am connected to the internet. So unusable for my needs. It has now chewed up my monthly data allowance in 2 weeks thanks to all the diwnlosds, reinstalls etc.. So it is also gping to cost me heaps of $$$ this month. I'm over it.

Thanks for your suggestions anyway!
Was this answer helpful?

0 comments No comments