PowerPoint stretches each slide when presenting on the iMac display

Anonymous
2018-09-21T16:55:25+00:00

Split from this thread.

Hi Eli.

I tried that solution myself, and Powerpoint only showed the lower left quadrant of the slides when displaying on the iMac monitor!

And after doing the full deep uninstall and reinstall of Office 365, it still stretches each slide when presenting on the iMac display.

So I still have that issue on a newly made presentation as well as older ones.

thanks -h

Microsoft 365 and Office | PowerPoint | For business | MacOS

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Anonymous
2018-09-28T06:33:25+00:00

Hi All,

Thanks for all your feedback! We have involved more resources to check this issue and will share the updates once available. Here I would like to provide a summary so that other community members can easily identify the symptoms.

Symptoms:

PowerPoint stretches each slide when presenting on the 27-inch iMac 5K display (5120x2880 resolution) after upgrading to 16.17.

Workaround:

Go to System Preferences > Display > switch from “Default for Display” to “Scaled” > then select “Larger Text”

Assessment:

Please update the Office to the latest version to get the fix.

Thanks again for all your feedback to help us improve our services and products.

Regards,

Rena

[Updated by Rena Yu MSFT, 08:16 AM Jan 18, 2019(UTC)]

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  1. Anonymous
    2018-10-04T22:44:51+00:00

    Hi Nathan,

    Thanks for providing us the video in PM. 

    And we would like to confirm whether 4X3 or 16x9 means the slide size?

    In the meantime, I notice that you have another display that is not 5K, can you help us confirm whether the issue persists if you can set that display resolution high to 2560x1440?

    @Other members,

    To investigate more, we will appreciate anyone can help us confirm whether the issue persists when you set resolution to 2560x1440.

    Thanks,

    Rena

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  2. Anonymous
    2018-10-04T12:21:00+00:00

    Hi,

    Yes, that version. Yes, that resolution. Videos are sent via PM. Are you using 4x3 or 16x9? It doesn't happen in 4x3....only proper widescreen.

    Nathan

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  3. Anonymous
    2018-10-04T02:02:15+00:00

    Happens at any external monitor resolution 2560x1440 or higher, in my testing with an external 5K 27" Mac display. Just FYI.

    Hello DrN8PhD,

    Thanks for the additional information. However the issue does not present during our test using an external monitor with resolution 3840x2160. Currently we have involved more resources to check the issue for 5120x2880 resolution.

    May I know if you are using the same Office version 16.17 (180909) when the resolution is 2560x1440? If possible, can you record a video and send to us via private message? 

    Thanks,

    Yi Yang

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  4. Anonymous
    2018-10-01T18:07:37+00:00

    Hi DrN8PhD,

    Thanks for the information provided.

    Regards,

    Rena

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