User fonts not working in Word for iPad after iOS 11

Anonymous

I have been using Microsoft Word for iPad to write and edit documents for a while now and it has been working well. I have some custom fonts installed on my iPad, and those have been working great with Word as well. Until iOS 11. After I updated my iPad to iOS 11, I got an error message every time I opened a file that relied on my user-installed fonts: “There is insufficient memory or disk space. Word cannot display the requested font.”. And the file closes and/or stays open but doesn’t display my fonts. Is this a known issue? Anyone experiencing this? I’m hopeful that this will be addressed in the first post iOS 11 update for Word, but I haven’t seen anything about it online.

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Anonymous

Hi All,

The issue has been submitted to our related team for further investigation. If there is any update, I will post back to let you know.

Thanks,

Ran

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75 additional answers

Anonymous

2018-03-12T00:17:04+00:00

I tried it, but with no success. Word still crashes if I select my user-installed fonts, even if converted to TTF.
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Anonymous

2018-03-12T16:38:45+00:00

Yawning... did you try rebooting your ipad and killing word app before trying? ;-)
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Anonymous

2018-03-12T21:48:28+00:00

Gee, sorry i am keeping you up. Yes, i have restarted. I have deleted microsoft apps and reinstalled. Same problem.
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Anonymous

2018-03-13T08:36:11+00:00

Hi All,

We are still working on this issue. But we don't have an ETA when it will be fixed.

Thanks for your understanding and patience.

Regards,

Ran
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