User fonts not working in Word for iPad after iOS 11

Anonymous
2017-10-02T14:45:51+00:00

I have been using Microsoft Word for iPad to write and edit documents for a while now and it has been working well. I have some custom fonts installed on my iPad, and those have been working great with Word as well. Until iOS 11. After I updated my iPad to iOS 11, I got an error message every time I opened a file that relied on my user-installed fonts: “There is insufficient memory or disk space. Word cannot display the requested font.”. And the file closes and/or stays open but doesn’t display my fonts. Is this a known issue? Anyone experiencing this?  I’m hopeful that this will be addressed in the first post iOS 11 update for Word, but I haven’t seen anything about it online.

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Anonymous
2017-11-03T07:17:41+00:00

Hi All,

The issue has been submitted to our related team for further investigation. If there is any update, I will post back to let you know.

Thanks,

Ran

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  1. Anonymous
    2017-12-21T15:34:02+00:00

    Is there any update expected? 

    This is a huge problem for many of us who work with professional fonts (that work seamlessly on other apps and on the Office for PC)

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  2. Anonymous
    2018-01-01T22:23:46+00:00

    For me the problem has only got worse. I used to be able to remove all custom fonts on my PC Word, then open the doc in Word on iPad and reapply the custom font, after which the doc worked fine. But even that has gone now so I cannot use my iPad for working on most of my existing documents at all.

    No doubt a rebate on the 365 licence fee wont be forthcoming; we dont even get commiseration here let alone an apology. What other company could get away with treating its customers like this, and still pay its owner $7m a day?

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  3. Anonymous
    2018-01-12T18:23:44+00:00

    I have noted my own problems already but have just discovered that Excel 365 on my iPad Pro does not exhibit the problem, only Word (I don’t use Excel much and rarely need to use custom fonts in it).

    This may be of some help in isolating and solving the problem. Hope it won’t be much longer. This is an extemely serious problem for me.

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  4. Anonymous
    2018-01-17T09:50:15+00:00

    Hi Ran,

    any update on the issue? Yesterday's Word update for iPad 2.9 didn't solve it; still the same out-of-memory errors when a) opening documents with custom fonts or b) trying to use a custom font in a fresh document.

    Best,

    -Sascha Erni

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