User fonts not working in Word for iPad after iOS 11

Anonymous
2017-10-02T14:45:51+00:00

I have been using Microsoft Word for iPad to write and edit documents for a while now and it has been working well. I have some custom fonts installed on my iPad, and those have been working great with Word as well. Until iOS 11. After I updated my iPad to iOS 11, I got an error message every time I opened a file that relied on my user-installed fonts: “There is insufficient memory or disk space. Word cannot display the requested font.”. And the file closes and/or stays open but doesn’t display my fonts. Is this a known issue? Anyone experiencing this?  I’m hopeful that this will be addressed in the first post iOS 11 update for Word, but I haven’t seen anything about it online.

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Anonymous
2017-11-03T07:17:41+00:00

Hi All,

The issue has been submitted to our related team for further investigation. If there is any update, I will post back to let you know.

Thanks,

Ran

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  1. Anonymous
    2018-12-12T00:34:22+00:00

    Hi guys.

    Today, both Windows and macOS versions can incorporate fonts in the document itself. This can lead to much more weight. I didn't try to preview it on iPad, I will tomorrow.

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  2. Anonymous
    2019-01-15T22:58:11+00:00

    There was an update for Word on my iPad Pro today. I think the problem has finally been addressed and resolved. But there’s no word from Microsoft about here. This is par for the course in my 30 years experience. Any one else find it’s now working?

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  3. Anonymous
    2019-01-15T23:59:10+00:00

    Yes, working for me too. I had basically given up and would not have tested but for you letting me know! Thanks very much

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