User fonts not working in Word for iPad after iOS 11

Anonymous
2017-10-02T14:45:51+00:00

I have been using Microsoft Word for iPad to write and edit documents for a while now and it has been working well. I have some custom fonts installed on my iPad, and those have been working great with Word as well. Until iOS 11. After I updated my iPad to iOS 11, I got an error message every time I opened a file that relied on my user-installed fonts: “There is insufficient memory or disk space. Word cannot display the requested font.”. And the file closes and/or stays open but doesn’t display my fonts. Is this a known issue? Anyone experiencing this?  I’m hopeful that this will be addressed in the first post iOS 11 update for Word, but I haven’t seen anything about it online.

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Anonymous
2017-11-03T07:17:41+00:00

Hi All,

The issue has been submitted to our related team for further investigation. If there is any update, I will post back to let you know.

Thanks,

Ran

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  1. Anonymous
    2018-09-15T18:34:40+00:00

    Hi

    I tried your suggestion, but I am getting exactly same error message on ipad. So it does not seem to be WA.

    br

    Peter

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  2. Anonymous
    2018-09-16T06:06:05+00:00

    That's weird because all of my fonts work.

    What fonts were you trying to install?

    Did you uninstall the profiles you had previously installed?

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  3. Anonymous
    2018-09-16T06:20:57+00:00

    Hi

    Thanks for comment.

    I uninstalled the FilosofiaRegular.otf font on my ipad 2017 and then installed via anyfont the FilosofiaRegular.ttf font (the file generated from the FilosofiaRegular.otf file via https://onlinefontconverter.com/).

    But as said exactly same issue in word.br

    Peter

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  4. Anonymous
    2018-09-16T08:54:51+00:00

    Should I try to install that specific font?

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