User fonts not working in Word for iPad after iOS 11

Anonymous
2017-10-02T14:45:51+00:00

I have been using Microsoft Word for iPad to write and edit documents for a while now and it has been working well. I have some custom fonts installed on my iPad, and those have been working great with Word as well. Until iOS 11. After I updated my iPad to iOS 11, I got an error message every time I opened a file that relied on my user-installed fonts: “There is insufficient memory or disk space. Word cannot display the requested font.”. And the file closes and/or stays open but doesn’t display my fonts. Is this a known issue? Anyone experiencing this?  I’m hopeful that this will be addressed in the first post iOS 11 update for Word, but I haven’t seen anything about it online.

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Anonymous
2017-11-03T07:17:41+00:00

Hi All,

The issue has been submitted to our related team for further investigation. If there is any update, I will post back to let you know.

Thanks,

Ran

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  1. Anonymous
    2017-10-23T22:11:22+00:00

    I have iOS 10.3.3 (14G60) and Word 2.6 (171004)

    I think something went wrong with this last version of Word or the one before this one more than with iOS: after the last few updates I could not print as a PDF without having some custom fonts changed into some equivalent fonts. I experienced this with various fonts especially with Adventure which was installed via Anyfonts and it is displayed correctly but when I print it or save it as a PDF file, so that can be printed exactly as I see it in word, the PDF is displayed and printed as if those fonts are not recognised.

     Later....

    By updating to iOS 11.0.3 to see if I could solve it, I made it worse. Now I also experience the same error message of insufficient memory and I can't use word anymore! I deleted and reinstalled those fonts (profiles) but Word can be launched and after a few minutes I get that error message, then it doesn't open anymore.

    As far as I remember until not long ago I was able to do everything correctly, at least until September then I think I received one or two Word updates and not it does not work anymore....

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  2. Anonymous
    2017-10-20T22:42:56+00:00
    1. iOS 11.0.3 and Word 2.6 (171004)
    2. I installed using the AnyFont app, which uses an iOS configuration profile. When I remove the fonts, the document loads normally in Word.
    3. I'm using the Equity fonts (Equity Text A, Equity Text B, Equity Caps A, Equity Caps B, etc.).
    4. Screenshot of error message attached.
    5. Sending video in private message.

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  3. Anonymous
    2017-10-20T07:01:27+00:00

    Hi Noah Schubert,

    To troubleshoot your issue, could you please provide the following information :

    1.Your detailed OS version and Office version.(Settings>General>About; Settings>General>iPad Storage)

    2.How do you install the custom fonts on your iPad? For example, what application do you use to install the fonts?

    3.What are the custom fonts?

    4.The screenshot of the error message.

    5.Try to reproduce the issue and capture a video. You may share with us via Private Message.

    Regards,

    Zixuan

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  4. Anonymous
    2017-10-19T08:42:29+00:00

    I’m having the exact same issue. Custom fonts cause Word for iPad to display an insuffucient memory error after updating to iOS 11. They work fine in other apps.

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