Bold, underlined, italic text not displaying on PC screen or when printed

Anonymous
2018-03-04T07:39:30+00:00

I use several templates that have bold, italic, and underlined headers/paragraph headings.   Every now and again when I open these templates (and any document based on them) none of the formatting is displayed on my PC screen ie the whole document looks like it is typed in plain times roman 12 with no bold, italic, underline anywhere.

I have opened word 2016 in safe mode and the same thing is occurring.

I have printed a page that I know should have the formatting and it is printing plain too.

I have not touched the formatting in any way.

I have found that, randomly, rebooting will solve the issue and the bold etc displays and prints.  However, for the last couple of days this is not working.

Also, when viewed on a PC I send the completed docs to, all the correct formatting is displayed?!

Any ideas?

Many thanks in advance.

edited to add:

Just to add, this is the 'reveal formatting' information.  It says bold and italic but the text on the screen is plain.

Microsoft 365 and Office | Word | For home | Windows

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Suzanne S Barnhill 279.4K Reputation points MVP Volunteer Moderator
2018-03-22T19:49:01+00:00

As I replied to your email, somehow TNR Bold had been applied as direct formatting. On my end, selecting text and pressing Ctrl+Spacebar to remove the direct formatting, then reapplying the bold formatting, corrected the problem in the Reveal Formatting task pane.

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  1. Anonymous
    2018-03-08T06:29:16+00:00

    I appreciate you trying Suzanne, thanks!  Looks like it is too complex for anyone on here :-(

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  2. Suzanne S Barnhill 279.4K Reputation points MVP Volunteer Moderator
    2018-03-08T13:07:50+00:00

    If you would like to send me an example of a problem document, I can take a look, but since the problem seems to be intermittent, it's unlikely even that would help. You can send it to ssbarnhill at gmail dot com.

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  3. Anonymous
    2018-03-08T15:41:42+00:00

    I appreciate the offer :-)  It probably will not be a good idea as the documents always look okay when viewed on another PC (ie when I send them out they look as they are meant to, seems to be just a problem on my screen).  So, so frustrating.

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  4. Suzanne S Barnhill 279.4K Reputation points MVP Volunteer Moderator
    2018-03-08T23:33:53+00:00

    Okay. Since it seems to be perhaps a video issue, you might explore along that line. Update the video driver? Disable hardware graphics acceleration?

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