Bold, underlined, italic text not displaying on PC screen or when printed

Anonymous
2018-03-04T07:39:30+00:00

I use several templates that have bold, italic, and underlined headers/paragraph headings.   Every now and again when I open these templates (and any document based on them) none of the formatting is displayed on my PC screen ie the whole document looks like it is typed in plain times roman 12 with no bold, italic, underline anywhere.

I have opened word 2016 in safe mode and the same thing is occurring.

I have printed a page that I know should have the formatting and it is printing plain too.

I have not touched the formatting in any way.

I have found that, randomly, rebooting will solve the issue and the bold etc displays and prints.  However, for the last couple of days this is not working.

Also, when viewed on a PC I send the completed docs to, all the correct formatting is displayed?!

Any ideas?

Many thanks in advance.

edited to add:

Just to add, this is the 'reveal formatting' information.  It says bold and italic but the text on the screen is plain.

Microsoft 365 and Office | Word | For home | Windows

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Answer accepted by question author
Suzanne S Barnhill 279.4K Reputation points MVP Volunteer Moderator
2018-03-22T19:49:01+00:00

As I replied to your email, somehow TNR Bold had been applied as direct formatting. On my end, selecting text and pressing Ctrl+Spacebar to remove the direct formatting, then reapplying the bold formatting, corrected the problem in the Reveal Formatting task pane.

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  1. Anonymous
    2018-03-10T16:59:41+00:00

    Ignore last reply, I found +Body, made no difference :-(

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  2. Anonymous
    2018-03-10T16:58:22+00:00

    This worked for the spaces, yay!

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  3. Anonymous
    2018-03-10T16:55:47+00:00

    Sorry, what is "+Body"?  :-)

    I am getting well and truly confused!

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  4. Anonymous
    2018-03-10T12:04:49+00:00

    Here is another screenshot to show the whole frustrating thing:  Note I have the word 'address' selected.  This is meant to be TNR BOLD.  The 'star' that follows address is TNR which is correct.  Note items circled in pink - the selected word 'address' is NOT DISPLAYING as TNR (looks like Arial) it is not bold it is regular.  The reveal formatting says TNR Bold, which it should be.  The home bar displays TNR 12 regular, the bold icon is not greyed out and is therefore not reflecting the settings in reveal formatting.  The default font is TNR 12pt regular.  The word 'Ref' (which is in the header) is displaying as regular TNR but, as described previously, it should be TNR bold and italic!???  Suzanne has been very helpful in trying to help me out here but, please, are there any other experts that would take a look?  This is a problem with WORD and I really need to rectify it.  Thank you.

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