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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I use several templates that have bold, italic, and underlined headers/paragraph headings. Every now and again when I open these templates (and any document based on them) none of the formatting is displayed on my PC screen ie the whole document looks like it is typed in plain times roman 12 with no bold, italic, underline anywhere.
I have opened word 2016 in safe mode and the same thing is occurring.
I have printed a page that I know should have the formatting and it is printing plain too.
I have not touched the formatting in any way.
I have found that, randomly, rebooting will solve the issue and the bold etc displays and prints. However, for the last couple of days this is not working.
Also, when viewed on a PC I send the completed docs to, all the correct formatting is displayed?!
Any ideas?
Many thanks in advance.
edited to add:
Just to add, this is the 'reveal formatting' information. It says bold and italic but the text on the screen is plain.
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As I replied to your email, somehow TNR Bold had been applied as direct formatting. On my end, selecting text and pressing Ctrl+Spacebar to remove the direct formatting, then reapplying the bold formatting, corrected the problem in the Reveal Formatting task pane.
Again, looking at those screen shots, I believe that what's making the difference is the selection of Times New Roman Bold as the default font. Although you indicated that underline was not showing up, it seems to be in this example. But when you apply Bold to text that is already bold, you're actually removing it, which is what seems to be happening in the right example above. Also, since the Bold variant is selected as the default font, it can't display italic. When you have Regular selected as the default font, then applying Bold or Italic or both causes Word to use the Bold, Italic, or Bold Italic variant.
I would suspect a problem with the font itself except that apparently you're having this problem only with specific documents. Try resetting the default font to "+Body" and see if that has any effect.
In this discussion, I have discovered that for some reason TNR is selected on the Set Defaults tab of Manage Styles in my copy of Word 2013 (which I don't use except for reference), yet the font of the Normal style is set (as expected) to Calibri (Body), which should be the default. A conflict here is not desirable.
The latter issue is caused by "smart cut and paste." At File | Options | Advanced: Cut, copy, and paste, you can click the Settings... button by "Use smart cut and paste" to enable/disable specific options. Another annoyance that I always disable is "When selecting automatically select entire word" at File | Options | Advanced: Editing options.
Since both display and printing are governed by the printer driver, that should be the first line of investigation. Make sure the correct printer is selected as the default/active printer and that its driver is up-to-date and not damaged.