Windows 10 Explorer freezes when selecting word file

Anonymous
2018-02-18T07:56:01+00:00

Hi,

My brand new laptop with  configuration 16GB RAM,128GB SSD,2TB HDDn  getting stuck/freeze randomly at least one time a day.

Tried following fixes

  1. clean boot

2.Memory error check

  1. Trouble shooter

4.Power troubleshooter

5.Updated all drivers

and many

Any solution to this weird issue? 

Thanks

Anoop

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2018-10-11T19:35:24+00:00

Like many of us, I've tried the fixes on the support pages at the top of the G**gle search results today, then tried adding 'Word' to the mix and hoorah, I'm not the only one! (*Sorry Bing - your daily pictures are great, though!)

Turning off the 2 ancillary panes completely fixed the problem and I was FINALLY able to delete the word file I'd been trying to drag to the trash for an hour. Thanks to everyone trying to once again provide a fix.

To anyone not sure of how to do this, open File Explorer (or any folder) and click on 'View' at the top. On the left side you'll see the Navigation pane setting and to the right of it Preview pane and Details pane. It seems like you have a choice of which pane to choose, but actually you don't have to have one at all - clicking selects one but clicking it again deselects it. And if you set your view option to 'Details' your contents will be in list view with the details to the right. The only annoyance is a lack of a preview. I guess that beats FREEZING every time one touches a Microsoft Word file.

Sure do miss the Metered Connection fix to block the updates...

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  1. Anonymous
    2018-09-03T22:31:20+00:00

    Hopefully someone from microsoft will take a second look at it..

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  2. Anonymous
    2018-09-07T11:52:36+00:00

    Just started to use a brand new Lenovo ThinkPad E580 with W10 Pro / i5-8250U 8th gen. Pre-installed MS Office 2016 pro plus with legitimate license (I just entered my license key that I bought into the pre-installed MS office 2016 - very convenient).

    Same thing here: in Windows File Explorer pointing on Word or Excel file, File Explorer freezes. This does not happen with PDF files, for example.

    Workaround that works:

    File Explorer -> View -> Preview pane (instead of Details pane, then it freezes).

    Or, just turn off the preview or detail pane in File Explorer and you are all set.

    I really do not like drastic solutions as reinstalling Office or even Windows, which I am not certain that it would even work.

    Microsoft should fix this bug, I think.

    Update:

    Windows File Explorer does not freeze with Word files saved in old 97-2003 format (.doc extension). It freezes by just selecting .docx and .xlsx office files in File Explorer.

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  3. Anonymous
    2018-09-14T11:49:38+00:00

    OMG this works!  

    Thank you so much!

    Anyone know what causes the freeze?

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  4. Anonymous
    2018-09-24T04:54:34+00:00

    I was facing the same issue.

    But then I uninstalled my MS Office which was pre-loaded when I had bought my new laptop then downloaded the 64-bit version of MS Office.

    Then it worked properly.

    Try this, it may work!

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