Windows 10 Explorer freezes when selecting word file

Anonymous
2018-02-18T07:56:01+00:00

Hi,

My brand new laptop with  configuration 16GB RAM,128GB SSD,2TB HDDn  getting stuck/freeze randomly at least one time a day.

Tried following fixes

  1. clean boot

2.Memory error check

  1. Trouble shooter

4.Power troubleshooter

5.Updated all drivers

and many

Any solution to this weird issue? 

Thanks

Anoop

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-10-11T19:35:24+00:00

Like many of us, I've tried the fixes on the support pages at the top of the G**gle search results today, then tried adding 'Word' to the mix and hoorah, I'm not the only one! (*Sorry Bing - your daily pictures are great, though!)

Turning off the 2 ancillary panes completely fixed the problem and I was FINALLY able to delete the word file I'd been trying to drag to the trash for an hour. Thanks to everyone trying to once again provide a fix.

To anyone not sure of how to do this, open File Explorer (or any folder) and click on 'View' at the top. On the left side you'll see the Navigation pane setting and to the right of it Preview pane and Details pane. It seems like you have a choice of which pane to choose, but actually you don't have to have one at all - clicking selects one but clicking it again deselects it. And if you set your view option to 'Details' your contents will be in list view with the details to the right. The only annoyance is a lack of a preview. I guess that beats FREEZING every time one touches a Microsoft Word file.

Sure do miss the Metered Connection fix to block the updates...

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  1. Neil D 34,305 Reputation points Volunteer Moderator
    2018-02-19T08:10:40+00:00

    To cover anything else I can think of.

    1. Consider removing Avast as a test. Windows Defender will take over as the built-in AV.
    2. Run the following scans:

    Method 1:

    System file checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

    Run system file checker (SFC) and see if it helps. Please follow these steps:

    a. Press Windows + X keys and click command prompt (admin). Or PowerShell (Admin).

    b. Type the following command in command prompt and press Enter.

    sfc /scannow

    If it does not help, use method 2.

    Method 2:

    Run DISM tool and check the issue. Please follow these steps:

    a. Press Windows + X keys and click command prompt (admin). Or PowerShell (Admin).

    b. Type the following command in command prompt and press Enter.

    DISM.exe /Online /Cleanup-image /Scanhealth

    DISM.exe /Online /Cleanup-image /Restorehealth

    1. Go to Apps and Features and select Office and then Advanced, select to repair.

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  2. Anonymous
    2018-02-22T09:41:31+00:00

    Hello,

    We'd like to follow-up on your concern. Since you mentioned that you aren't able to edit any Microsoft Word files on your computer, then you can check out this useful article on how to troubleshoot problems that occur when you start or use Word.

    Hope this helps and let us know if you have any questions.

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  3. Anonymous
    2018-03-02T04:55:55+00:00

    I'm facing the same issue with my HP spectre 16GB configuration which i bought last week. I faced this issue even before installing any antivirus software.  I tried office 2013 & 2016 and both hangs in opening the file.  I tried updating windows 10 and also tried updating most  recent updates of windows Office . The windows explorer is freezing if I just select the file using mouse, i don't have to open the file to cause the freeze, really driving me crazy. Please provide me a solution to this problem

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  4. Anonymous
    2018-04-10T14:02:10+00:00

    I have the same issue with my new HP Spectre x360 16GB i7 8th gen.

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