Windows 10 Explorer freezes when selecting word file

Anonymous
2018-02-18T07:56:01+00:00

Hi,

My brand new laptop with  configuration 16GB RAM,128GB SSD,2TB HDDn  getting stuck/freeze randomly at least one time a day.

Tried following fixes

  1. clean boot

2.Memory error check

  1. Trouble shooter

4.Power troubleshooter

5.Updated all drivers

and many

Any solution to this weird issue? 

Thanks

Anoop

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2018-10-11T19:35:24+00:00

Like many of us, I've tried the fixes on the support pages at the top of the G**gle search results today, then tried adding 'Word' to the mix and hoorah, I'm not the only one! (*Sorry Bing - your daily pictures are great, though!)

Turning off the 2 ancillary panes completely fixed the problem and I was FINALLY able to delete the word file I'd been trying to drag to the trash for an hour. Thanks to everyone trying to once again provide a fix.

To anyone not sure of how to do this, open File Explorer (or any folder) and click on 'View' at the top. On the left side you'll see the Navigation pane setting and to the right of it Preview pane and Details pane. It seems like you have a choice of which pane to choose, but actually you don't have to have one at all - clicking selects one but clicking it again deselects it. And if you set your view option to 'Details' your contents will be in list view with the details to the right. The only annoyance is a lack of a preview. I guess that beats FREEZING every time one touches a Microsoft Word file.

Sure do miss the Metered Connection fix to block the updates...

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  1. Anonymous
    2018-10-05T17:01:12+00:00

    My wife's PC was having issues with moving or clicking on Word docs while in Windows Explorer.   I turned of "preview pane" and it stopped freezing.  Hope that helps someone.   Word would open fine and open the documents fine, but when in explorer, she tried to move files into subfolders, once she clicked on them, file explorer would freeze and show "(Not responding)" on the top menu panel.

    This works.  Just to be clear, it should read "I turned on 'preview pane'...".  There appears to be something wrong with the details pane in Windows Explorer on Windows 10 on some processors with locally installed Office .  In my experience it applies to Word and Excel, not just Word.

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  2. Anonymous
    2018-10-03T16:22:41+00:00

    The issue is definitely with having selected any sort of preview in Explorer View options. Doing no preview immediately fixed the issue in Explorer and when opening from Word. No idea how to solve the Preview problem though.

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  3. Anonymous
    2018-09-24T20:01:08+00:00

    My wife's PC was having issues with moving or clicking on Word docs while in Windows Explorer.   I turned of "preview pane" and it stopped freezing.  Hope that helps someone.   Word would open fine and open the documents fine, but when in explorer, she tried to move files into subfolders, once she clicked on them, file explorer would freeze and show "(Not responding)" on the top menu panel.

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  4. Anonymous
    2018-09-24T04:54:34+00:00

    I was facing the same issue.

    But then I uninstalled my MS Office which was pre-loaded when I had bought my new laptop then downloaded the 64-bit version of MS Office.

    Then it worked properly.

    Try this, it may work!

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