Windows 10 Explorer freezes when selecting word file

Anonymous
2018-02-18T07:56:01+00:00

Hi,

My brand new laptop with  configuration 16GB RAM,128GB SSD,2TB HDDn  getting stuck/freeze randomly at least one time a day.

Tried following fixes

  1. clean boot

2.Memory error check

  1. Trouble shooter

4.Power troubleshooter

5.Updated all drivers

and many

Any solution to this weird issue? 

Thanks

Anoop

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2018-10-11T19:35:24+00:00

Like many of us, I've tried the fixes on the support pages at the top of the G**gle search results today, then tried adding 'Word' to the mix and hoorah, I'm not the only one! (*Sorry Bing - your daily pictures are great, though!)

Turning off the 2 ancillary panes completely fixed the problem and I was FINALLY able to delete the word file I'd been trying to drag to the trash for an hour. Thanks to everyone trying to once again provide a fix.

To anyone not sure of how to do this, open File Explorer (or any folder) and click on 'View' at the top. On the left side you'll see the Navigation pane setting and to the right of it Preview pane and Details pane. It seems like you have a choice of which pane to choose, but actually you don't have to have one at all - clicking selects one but clicking it again deselects it. And if you set your view option to 'Details' your contents will be in list view with the details to the right. The only annoyance is a lack of a preview. I guess that beats FREEZING every time one touches a Microsoft Word file.

Sure do miss the Metered Connection fix to block the updates...

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  1. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2018-06-21T21:41:52+00:00

    See the KnowledgeBase article "How to troubleshoot problems that occur when you start or use Word" at:

    https://support.microsoft.com/en-us/kb/921541

    or, see the Article “Why do I get a "stopped working message when I start my Office application at:

    http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

    Or

    https://support.microsoft.com/en-us/kb/3091375

    If that does not help, then you might remove all traces of the Office installation by downloading the fixit from the following article:

    http://support.microsoft.com/kb/2739501

    saving it to your computer and then running it.

    Then, after re-starting your computer, reinstall Office by logging into www.office.com/myaccountwith your registered email address and click Install Office.

    BEFORE REMOVING THE OFFICE INSTALLATION,  MAKE SURE THAT YOU ARE ABLE TO LOG INTO YOUR ACCOUNT AND THAT OFFICE IS ASSOCIATED WITH IT!

    If you actually have Office (locally installed) rather than the subscription version provided through Office 365, then you can't get Office through your Microsoft Account. Instead, see

    https://products.office.com/en-us/download-back-up-restore-microsoft-office-products

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  2. Anonymous
    2018-06-21T20:36:26+00:00

    Hi i was just wondering what happened after uou reinstalled MS office? I have a similiar issue and the windows explorer started working after I uninstalled Office and started doing it again once Office was installed again. Thanks

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  3. Anonymous
    2018-06-02T03:58:14+00:00

    Hello.  I have the same computer with same specs, about 1.5 months old.  Experiencing the same issue here.  Hoping this issue can be identified and repaired, too.

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  4. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2018-05-26T09:21:57+00:00

    You need to detail exactly what you are doing if you want to get the best advice.

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