Windows 10 Explorer freezes when selecting word file

Anonymous
2018-02-18T07:56:01+00:00

Hi,

My brand new laptop with  configuration 16GB RAM,128GB SSD,2TB HDDn  getting stuck/freeze randomly at least one time a day.

Tried following fixes

  1. clean boot

2.Memory error check

  1. Trouble shooter

4.Power troubleshooter

5.Updated all drivers

and many

Any solution to this weird issue? 

Thanks

Anoop

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2018-10-11T19:35:24+00:00

Like many of us, I've tried the fixes on the support pages at the top of the G**gle search results today, then tried adding 'Word' to the mix and hoorah, I'm not the only one! (*Sorry Bing - your daily pictures are great, though!)

Turning off the 2 ancillary panes completely fixed the problem and I was FINALLY able to delete the word file I'd been trying to drag to the trash for an hour. Thanks to everyone trying to once again provide a fix.

To anyone not sure of how to do this, open File Explorer (or any folder) and click on 'View' at the top. On the left side you'll see the Navigation pane setting and to the right of it Preview pane and Details pane. It seems like you have a choice of which pane to choose, but actually you don't have to have one at all - clicking selects one but clicking it again deselects it. And if you set your view option to 'Details' your contents will be in list view with the details to the right. The only annoyance is a lack of a preview. I guess that beats FREEZING every time one touches a Microsoft Word file.

Sure do miss the Metered Connection fix to block the updates...

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  1. Anonymous
    2018-10-05T17:01:12+00:00

    My wife's PC was having issues with moving or clicking on Word docs while in Windows Explorer.   I turned of "preview pane" and it stopped freezing.  Hope that helps someone.   Word would open fine and open the documents fine, but when in explorer, she tried to move files into subfolders, once she clicked on them, file explorer would freeze and show "(Not responding)" on the top menu panel.

    This works.  Just to be clear, it should read "I turned on 'preview pane'...".  There appears to be something wrong with the details pane in Windows Explorer on Windows 10 on some processors with locally installed Office .  In my experience it applies to Word and Excel, not just Word.

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  2. Anonymous
    2018-09-03T16:42:30+00:00

    A workaround is to select Preview Pane(Instead of Details Pane) from View menu of File Explorer.

    This works for me, but a thing microsoft need to fix this bug

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  3. Anonymous
    2018-08-24T21:13:53+00:00

    I had the same issue with my new laptop, am using an Asus ROG Strix GL703-GE, i78750H 16GB RAM 128SSD+1TB HDD. 

    I've tried all of the troubleshooting mentioned on this thread including performing a clean install of Windows 10 Home twice and still experiencing Not Responding when selecting Word file.

    Is this a known issue for new generation (8th gen) Intel processors? I have installed Windows 10 Pro on my old Samsung Ativ 9 Lite notebook and Microsoft Word is running smoothly and not experiencing this issue for several months now. 

    Let me know once there's a fix for this, right now I haven't reinstalled Word yet on my laptop and it's working fine.

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  4. Anonymous
    2018-07-28T19:20:12+00:00

    Well again the first file I opened from file explorer went well and then file explorer immediately froze. Looks like windows office has an issue with the newest processors.  Unfortunately I can't afford to uninstall Microsoft office since I use it in my business. Files are opening from within Word. but and office file will not open from file explorer.

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