Tell us the account you want to use to open _vti_rpc.

Anonymous
2017-08-11T01:21:12+00:00

Why is this popping out in my word file? I am using office 365 subscription.

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

97 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2017-08-15T14:19:53+00:00

    It is happening to me also - I have Office 2016 (not 365).

    Here is some info:

    • Client:  Windows 10 Pro.
    • Logged into Onedrive and the network.
    • Complete access to files and Onedrive facilities - login is functioning
    • Windows 10 has latest update and same with Office 2016
    • Does not happen with Excel - only Word
    • Happens on two of my computers and 100% of the time
    • If you exit the popup (X at top right) and "don't log in" it will save anyway
    • You can't get logged in with your user/pass
    • If you hover over the _vti_rpc (see screen shot in initial post) you will see a pointer to Onedrive docs.

    scott

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2017-08-15T20:38:43+00:00

    Obviously another Microsoft regression problem.  Need a developer from MS to look at this.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2017-08-16T16:48:54+00:00

    I think it is caused by the August update of Office. I had the same issue. 

    I solved it by going back to the previous version of Office and I didn't get the pop up again

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  4. Anonymous
    2017-08-16T19:54:38+00:00

    Which version of Office did you revert to, I am happy to drop some features to get rid of this. 

    As a reference I experience exactly the same behavior as sf_mpls on my system. I have Office 365 as well, any word on a fix for this except downgrading?

    I would like to add to this that this behavior also occurs in different Office products, Excel, PowerPoint for example. When I attempt to save a file to my personal OneDrive I receive the popup, when I use one of my Office 365 OneDrive folders I do not receive this pop up.

    Regards,

    Jaap Brasser

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2017-08-17T02:46:00+00:00

    Just a reminder - in my experience:  When it requests your login, you can simply exit the pop-up (X) and it will go away and the file will be stored as expected (OneDrive).  Check with Windows Explorer for date and time.  This is my experience - 100% of the time.   Therefore, I have not downgraded - I just live with it for now, hoping for a fix in the next release.

    Certainly if you want to get rid of this annoying pop-up you could downgrade but that might reverse some security patches.

    For me, it appears that if I exit one time, the pop-up does not return until a reboot.

    Again: Win 10 Pro, Office 2016 (not 365).

    Just a thought..

    scott

    Was this answer helpful?

    20+ people found this answer helpful.
    0 comments