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Why is this popping out in my word file? I am using office 365 subscription.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
For me ... it just happened. It didn't happen when I opened the Word file, but when I closed it. I tried it on several Word files saved in OneDrive and it was the same every time. The ones I opened from my local disk had no issues.
Stephen
Hello Angel,
For us to isolate the issue about a pop-up that needs an account in opening a file, kindly respond to the questions below:
- Is the issue specific to one file or with every Word file?
- Have you checked if your Office application is updated?
- Are you signed in to Office?
- Have you associated your Microsoft account with Office?
We look forward to your response.
The answer to question No. 1 is NO. Only some of MS word files report this problem.
For the rest of the questions it is a YES apiece.
Yes, me also - the bug appeared to get fixed 3-4 days ago as a matter of due course.
My connected service also matched. My problem disappeared and I didn't do anything. They're probably fixing the bug.
Looks like disabling "use office 2016 to sync office files I open" solves this bug (or at least a workaround). It is disappointing that MS cannot come up with any advice or a fix, that we have to figure it out on our own.
The question now is what did "use office 2016 to sync office files I open" actually do? I.e. what functionality have we now lost? Surely if you save a file on onedrive, it is synced, and if you save to local FS, it is not - simple as that. What could this check box actually do to change this behaviour?
For me, onedrive has been a constant source of problems, including sync conflicts and unsyncable files when I am a single user who doesn't share a single file with anyone else. It is so easy to break onedrive, just create a folder and immediately rename it - result is a conflict which onedrive cant handle. It seems to have no concurrent locking or concurrent protection, even for a single user let alone multiple users.
So disabling "use office 2016 to sync office files I open" might actually make onedrive and office more reliable.