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Anonymous
2017-08-11T01:21:12+00:00

Why is this popping out in my word file? I am using office 365 subscription.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2017-08-18T10:04:11+00:00

    To add to everything which has been said, I noticed the additional information in my environment:

    Environment:

    • Work computer joined to a domain
    • Office365 ProPlus installed, latest version (1707)
    • OneDrive for business configured with work account (O365 account)
    • OneDrive personal configured with personal Microsoft account
    • Logged in on the computer with the work account

    The pop-up issue only occurs for files updated in the personal OneDrive.

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  2. Anonymous
    2017-08-18T07:26:09+00:00

    Hello,

    It seems it's related to the latest office update (1707). At first I thought it's from my new laptop, but then I reproduced it on my home computer. Judging from the timestamps of the posts here - the issue started in 1707.

    To the tech support questions:

    1. Is the issue specific to one file or with every Word file? - every word file. Keep in mind the issue does not trigger each time.
    2. Have you checked if your Office application is updated? - Yes, 1707.
    3. Are you signed in to Office? - yes.
    4. Have you associated your Microsoft account with Office? - yes

    Observations:

    * It only occurs in files stored in OneDrive, not in local storage.

    * It occurs seemingly random (to my knowledge). Only when trying to save or exit a file.

    * So far only Word and Excel files. Not occurring with Outlook and OneNote.

    * It does not prevent saving. Saving works normally.

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  3. Anonymous
    2017-08-17T02:46:00+00:00

    Just a reminder - in my experience:  When it requests your login, you can simply exit the pop-up (X) and it will go away and the file will be stored as expected (OneDrive).  Check with Windows Explorer for date and time.  This is my experience - 100% of the time.   Therefore, I have not downgraded - I just live with it for now, hoping for a fix in the next release.

    Certainly if you want to get rid of this annoying pop-up you could downgrade but that might reverse some security patches.

    For me, it appears that if I exit one time, the pop-up does not return until a reboot.

    Again: Win 10 Pro, Office 2016 (not 365).

    Just a thought..

    scott

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  4. Anonymous
    2017-08-16T19:54:38+00:00

    Which version of Office did you revert to, I am happy to drop some features to get rid of this. 

    As a reference I experience exactly the same behavior as sf_mpls on my system. I have Office 365 as well, any word on a fix for this except downgrading?

    I would like to add to this that this behavior also occurs in different Office products, Excel, PowerPoint for example. When I attempt to save a file to my personal OneDrive I receive the popup, when I use one of my Office 365 OneDrive folders I do not receive this pop up.

    Regards,

    Jaap Brasser

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  5. Anonymous
    2017-08-16T16:48:54+00:00

    I think it is caused by the August update of Office. I had the same issue. 

    I solved it by going back to the previous version of Office and I didn't get the pop up again

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