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Anonymous
2017-08-11T01:21:12+00:00

Why is this popping out in my word file? I am using office 365 subscription.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2017-09-01T03:37:45+00:00

    I found a solution - in settings, Office tab - uncheck the box Use Office 2016 to sync Office files that I open -worked for me.

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  2. Anonymous
    2017-08-23T03:57:28+00:00

    Seems unlikely that it isn't just an issue with the August release, as it's suddenly started happening to a bunch of people. Is there going to be a patch for this?

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  3. Anonymous
    2017-08-20T11:49:15+00:00

    UPDATE:  There was a patch for Office today but it did not fix the problem for me (Office 2016, not 365)

    I have been checking for updates to Office 2016 daily during this problem.  There were patches to Office today and I applied them.  I then opened a Word doc on OneDrive, made a change, clicked File then Save and I got the same popup.  I was able to close (X), and save the file as normal.  The pop-up has not gone away for my config.

    Just in case:  How to manually apply updates

    Open an office app (e.g., Word) and create a new blank document (so you don't mess up a real doc).  Click on File, then Account, then Update Options (button toward the middle of the screen), select Update Now.  You will get a window showing update status.  Note:  If there are updates, you will have to close all Office Apps so be ready (including Outlook).  This works for Office 2016 - someone with 365 can verify for that config.

    No good results but wanted to let you know.

    sf

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  4. Anonymous
    2017-08-15T14:19:53+00:00

    It is happening to me also - I have Office 2016 (not 365).

    Here is some info:

    • Client:  Windows 10 Pro.
    • Logged into Onedrive and the network.
    • Complete access to files and Onedrive facilities - login is functioning
    • Windows 10 has latest update and same with Office 2016
    • Does not happen with Excel - only Word
    • Happens on two of my computers and 100% of the time
    • If you exit the popup (X at top right) and "don't log in" it will save anyway
    • You can't get logged in with your user/pass
    • If you hover over the _vti_rpc (see screen shot in initial post) you will see a pointer to Onedrive docs.

    scott

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  5. Anonymous
    2017-08-13T21:39:16+00:00
    1. Seems to be the case but not sure. I opened a file and it did the same thing, but when I try to open others it does not again
    2. Yes
    3. Yes
    4. Yes

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