No non-Microsoft fonts show up in Word 16.9 or 16.9.1

Anonymous
2018-02-06T16:15:51+00:00

When I updated to Word 16.9, all the fonts active on my system disappeared from Word; only the fonts inside the app show up. This is true whether I activate the fonts using a font manager (Suitcase Fusion) or as a system font (which I tried switching the fonts into--I experimented with the help of a technician from Suitcase Fusion). The same problem occurred when I tried updating to Word 16.9.1.

Mind you, these same fonts are all working fine in Word 15.4, to which I have reverted (thank you, Time Machine), but of course it's not terribly safe practice to stay with an older version of Word. And I need the other fonts because I have set up my professional workflow to rely on specific fonts--and the ONLY reason I purchased Office 2016 was for professional workflow. I'm a book designer and formatter/layout artist, and if I can't use my professional fonts in Word (since I have a few clients who insist on doc files), I will have to drop Office and find a program that will, since I do work for several presses that require specific fonts.

I should add that the non-Microsoft fonts ARE showing up in the updated Excel, which is the only other app in Office that I use.

ETA: The issue was fixed in 16.13.1. (Hooray!) It is broken again in 16.14. (Boo.)

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2018-04-24T04:15:38+00:00

Hi Everyone,

We got an update that the issue should be fixed in insider fast version 16.13 (Build 180401). Would you mind upgrading to this version and see if it works on your side? To get on the Fast level, click Help > Check for Updates > Join the Office Insider program to get early access to new releases > Office Insider Fast. You can refer to this article to know more what the Office insider is.

If you prefer to use the production version, such as version 16.12, we suggest you wait for some time and the fix will be rolling out in future release of the production version.

@Edeose, klein81, this thread mainly focus on the 3rd party font issue in Word 2016 for Mac. If you need any assistance about the other issues, please start a new thread in our forum and we will keep assisting you from there.

Best Regards,

Sky

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  1. Anonymous
    2018-02-21T16:40:07+00:00

    If true, it is not time to throw out thousands of dollars, it is time to throw out MS apps. I've only kept using Word/Office from inertia, after all.

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  2. Anonymous
    2018-02-21T16:41:57+00:00

    I have done so, and will be very pleased to keep using a working app, if you can fix it.

    BTW, I did update to Excel 16.10 and it is still working with the Postscript fonts.

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  3. Anonymous
    2018-02-21T22:27:05+00:00

    @REReader do you mean it IS still working with Postscript? Or is NOT working?

    To @Sky, @Jim Gordon MVP and the others at MSFT, even though you're the makers of Windows, please try to keep in mind that Postscript Type 1 fonts have long been standard on the Mac OS platform, and continue to be fully supported in the OS X environment. To suddenly strand all those users because of your poor software development, and with no warning (or, frankly, even with warning) would be a truly crappy thing to do to your Mac user base.

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  4. Anonymous
    2018-02-22T00:33:39+00:00

    Excel 16.10 DOES work with PostScript fonts. (There is a time lag before the font applies, but it works.) Word 16.10 does NOT, so I have reverted to 15.41.

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