No non-Microsoft fonts show up in Word 16.9 or 16.9.1

Anonymous
2018-02-06T16:15:51+00:00

When I updated to Word 16.9, all the fonts active on my system disappeared from Word; only the fonts inside the app show up. This is true whether I activate the fonts using a font manager (Suitcase Fusion) or as a system font (which I tried switching the fonts into--I experimented with the help of a technician from Suitcase Fusion). The same problem occurred when I tried updating to Word 16.9.1.

Mind you, these same fonts are all working fine in Word 15.4, to which I have reverted (thank you, Time Machine), but of course it's not terribly safe practice to stay with an older version of Word. And I need the other fonts because I have set up my professional workflow to rely on specific fonts--and the ONLY reason I purchased Office 2016 was for professional workflow. I'm a book designer and formatter/layout artist, and if I can't use my professional fonts in Word (since I have a few clients who insist on doc files), I will have to drop Office and find a program that will, since I do work for several presses that require specific fonts.

I should add that the non-Microsoft fonts ARE showing up in the updated Excel, which is the only other app in Office that I use.

ETA: The issue was fixed in 16.13.1. (Hooray!) It is broken again in 16.14. (Boo.)

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2018-04-24T04:15:38+00:00

Hi Everyone,

We got an update that the issue should be fixed in insider fast version 16.13 (Build 180401). Would you mind upgrading to this version and see if it works on your side? To get on the Fast level, click Help > Check for Updates > Join the Office Insider program to get early access to new releases > Office Insider Fast. You can refer to this article to know more what the Office insider is.

If you prefer to use the production version, such as version 16.12, we suggest you wait for some time and the fix will be rolling out in future release of the production version.

@Edeose, klein81, this thread mainly focus on the 3rd party font issue in Word 2016 for Mac. If you need any assistance about the other issues, please start a new thread in our forum and we will keep assisting you from there.

Best Regards,

Sky

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  1. Anonymous
    2018-02-21T15:50:39+00:00

    Actually we have talked to one of the MS Office developers and it sounds like they do not intend on fixing this issue. It sounds like Type 1 fonts are being phased out and your font options going forward will be .TTF (TrueType) or .OTF (OpenType). We have lots of clients who still use Postscript Type 1 fonts, and it would be nice if Office 2016/O365 would still support the format since Mac OS High Sierra still does, but Windows does not so for parity's sake it sounds like Type 1 fonts are out. Sorry to be the bearer of bad news.

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  2. Anonymous
    2018-02-21T15:54:53+00:00

    This stinks utterly if true. Why do I pay for this service if it degrades performance by design?

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  3. Anonymous
    2018-02-21T15:57:07+00:00

    And if this is true, why have all these MSFT people been stringing us along?

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  4. Anonymous
    2018-02-21T16:18:11+00:00

    Hi Everyone,

    We'd like to make a summary about the case, so other community members who come across this thread willl easily identify the information:

    ===============

    Issue description

    Some third party fonts don't work in Word 16.9 and later version.

    Current Status

    The affected third-party fonts mentioned have already been submitted. We are actively working with our backend team on the third-party font issue and will post back here once we get any updates. 

    Workaround

    Please refer to the method mentioned in this article: Issues with fonts in Office for macOS as a temporary workaround.

    ==============

    Thanks,

    Sky

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