No non-Microsoft fonts show up in Word 16.9 or 16.9.1

Anonymous
2018-02-06T16:15:51+00:00

When I updated to Word 16.9, all the fonts active on my system disappeared from Word; only the fonts inside the app show up. This is true whether I activate the fonts using a font manager (Suitcase Fusion) or as a system font (which I tried switching the fonts into--I experimented with the help of a technician from Suitcase Fusion). The same problem occurred when I tried updating to Word 16.9.1.

Mind you, these same fonts are all working fine in Word 15.4, to which I have reverted (thank you, Time Machine), but of course it's not terribly safe practice to stay with an older version of Word. And I need the other fonts because I have set up my professional workflow to rely on specific fonts--and the ONLY reason I purchased Office 2016 was for professional workflow. I'm a book designer and formatter/layout artist, and if I can't use my professional fonts in Word (since I have a few clients who insist on doc files), I will have to drop Office and find a program that will, since I do work for several presses that require specific fonts.

I should add that the non-Microsoft fonts ARE showing up in the updated Excel, which is the only other app in Office that I use.

ETA: The issue was fixed in 16.13.1. (Hooray!) It is broken again in 16.14. (Boo.)

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2018-04-24T04:15:38+00:00

Hi Everyone,

We got an update that the issue should be fixed in insider fast version 16.13 (Build 180401). Would you mind upgrading to this version and see if it works on your side? To get on the Fast level, click Help > Check for Updates > Join the Office Insider program to get early access to new releases > Office Insider Fast. You can refer to this article to know more what the Office insider is.

If you prefer to use the production version, such as version 16.12, we suggest you wait for some time and the fix will be rolling out in future release of the production version.

@Edeose, klein81, this thread mainly focus on the 3rd party font issue in Word 2016 for Mac. If you need any assistance about the other issues, please start a new thread in our forum and we will keep assisting you from there.

Best Regards,

Sky

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  1. Anonymous
    2018-02-07T03:19:18+00:00

    Hi REReader,

    I know your feeling and understand it is inconvenient for you. Currently, we are aware of the issue and will involve more resource to investigating.

    Meanwhile, could you please provide more  non-Microsoft fonts that doesn’t show normally? That can help us investigate the issue.

    Regards,

    Virgil

    [Updated by Virgil Wu, 7 Feb 2018, 10:06 AM (UTC)]

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  2. Anonymous
    2018-02-07T17:15:18+00:00

    For that, I would have to reinstall Word 16.9.1, but it was literally every non-Microsoft font I tried (all of which, I reiterate, are working perfectly well in Excel 16.9!). I can remember a few offhand, because I tested moving those to be turned on by the OS: 

    Adobe Garamond Pro (OpenType)

    Arno Pro (OpenType)

    FF Celeste (PostScript)

    ITC Stone Serif (PostScript)

    ITC Stone Sans (PostScript)

    Janson MT Pro (OpenType)

    If you really need me to provide a comprehensive list, let me know.

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  3. Anonymous
    2018-02-08T12:54:09+00:00

    The missing font that I have identified is the Gotham family, which I've now detailed in a number of different threads at the request of @Sky and other Microsoft representatives. I can't guarantee there aren't other fonts missing, but this is one that I use every day.

    Gotham does not appear in the font menu in Word 16.9, 16.9.1, or 16.10, but it does appear in Excel.

    In existing documents that include Gotham, it is replaced with Calibri. 

    I have completely uninstalled and reinstalled Office (that was fun). No change.

    I have replaced the Postscript version of Gotham with an OTF version; still does not appear. 

    I have had the font files loose in the ~Library/Fonts folder and together in a folder in the ~Library/Fonts folder; neither works.

    I have moved the font files to the top level Library/Fonts folder. That didn't work.

    I have gone back to 15.41, where Gotham works fine, as it does in Every Other Non-Microoft Application I Have On My Mac.

    Rich

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