No non-Microsoft fonts show up in Word 16.9 or 16.9.1

Anonymous
2018-02-06T16:15:51+00:00

When I updated to Word 16.9, all the fonts active on my system disappeared from Word; only the fonts inside the app show up. This is true whether I activate the fonts using a font manager (Suitcase Fusion) or as a system font (which I tried switching the fonts into--I experimented with the help of a technician from Suitcase Fusion). The same problem occurred when I tried updating to Word 16.9.1.

Mind you, these same fonts are all working fine in Word 15.4, to which I have reverted (thank you, Time Machine), but of course it's not terribly safe practice to stay with an older version of Word. And I need the other fonts because I have set up my professional workflow to rely on specific fonts--and the ONLY reason I purchased Office 2016 was for professional workflow. I'm a book designer and formatter/layout artist, and if I can't use my professional fonts in Word (since I have a few clients who insist on doc files), I will have to drop Office and find a program that will, since I do work for several presses that require specific fonts.

I should add that the non-Microsoft fonts ARE showing up in the updated Excel, which is the only other app in Office that I use.

ETA: The issue was fixed in 16.13.1. (Hooray!) It is broken again in 16.14. (Boo.)

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-04-24T04:15:38+00:00

Hi Everyone,

We got an update that the issue should be fixed in insider fast version 16.13 (Build 180401). Would you mind upgrading to this version and see if it works on your side? To get on the Fast level, click Help > Check for Updates > Join the Office Insider program to get early access to new releases > Office Insider Fast. You can refer to this article to know more what the Office insider is.

If you prefer to use the production version, such as version 16.12, we suggest you wait for some time and the fix will be rolling out in future release of the production version.

@Edeose, klein81, this thread mainly focus on the 3rd party font issue in Word 2016 for Mac. If you need any assistance about the other issues, please start a new thread in our forum and we will keep assisting you from there.

Best Regards,

Sky

Was this answer helpful?

40+ people found this answer helpful.
0 comments

192 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2018-02-15T23:45:50+00:00

    We have got updates from the related team that the third-party font issue should have been fixed in 16.10 (180210). For any users who are still using other versions, please upgrading to this version 16.10 (180210) to see if the issue can be fixed on your side. If the issue persists in 16.10 version, please let us know which fonts you are referring to and describe the detailed symptoms on your side. 

    @Joe, please share the affected fonts you are using

    @Rereader thanks for your information. We will post back once we have any updated information regarding PostScript fonts

    You've got to be kidding me.  We have made the upgrade, still experienced the problem, and reported back here extensively.  REReader's post is an exhaustive summary.  You do not need to collect any more information.  Fix the problem.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-02-15T23:31:18+00:00

    Hi Everyone,

    We have got updates from the related team that the third-party font issue should have been fixed in 16.10 (180210). For any users who are still using other versions, please upgrading to this version 16.10 (180210) to see if the issue can be fixed on your side. If the issue persists in 16.10 version, please let us know which fonts you are referring to and describe the detailed symptoms on your side. 

    @Joe, please share the affected fonts you are using

    @Rereader thanks for your information. We will post back once we have any updated information regarding PostScript fonts

    Regards,

    Sky

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-02-15T17:15:32+00:00

    I just updated to 16.10, and have some interesting results:

    In Word 16.10, all TrueType and all OpenType fonts seem to open and work, whether they are activated by Word, the OS/Font Book, or by a third party font manager (Suitcase Fusion). But NONE of the PostScript fonts are even showing up, no matter how they are activated.

    In Excel 16.9 (which seems to be the latest version, since when I checked for more updates in Excel and I was told there are no more), ALL the fonts are available and they work, including the PostScript fonts.

    A few examples of PostScript fonts I have activated and usable in Excel but not in Word 16.10 are:

    Carta

    Celeste (Full professional set)

    Celeste Sans (full professional set)

    Dingbests

    Felt Tip

    ITC Stone Sans (full professional set)

    ITC Stone Serif (full professional set)

    ITC Zapf Dingbats 

    Monotype Sorts

    RmzDavid

    RmzGaled

    Shalom

    GoudySortsMT

    ContemporaryOrnMT

    Ehrhardt Exp MT and Ehrhardt MT (full professional set)

    Geonaments

    Linotype Decoration Pi

    OrnamentsVillage

    TFDashes

    Type Embellishments One 

    Type Embellishments Two

    I repeat: ALL these fonts appear and can be used in Excel 16.9, but none even appear in Word 16.10. I have reverting back to Word 15.41, where all the fonts are also available and working.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-02-15T14:02:01+00:00

    Mac OS 10.13.3

    Fonts do not work in Word for Mac 16.10.

    Fonts do work in Excel for Mac 16.10.

    Affected fonts include:

    Was this answer helpful?

    0 comments