No non-Microsoft fonts show up in Word 16.9 or 16.9.1

Anonymous

When I updated to Word 16.9, all the fonts active on my system disappeared from Word; only the fonts inside the app show up. This is true whether I activate the fonts using a font manager (Suitcase Fusion) or as a system font (which I tried switching the fonts into--I experimented with the help of a technician from Suitcase Fusion). The same problem occurred when I tried updating to Word 16.9.1.

Mind you, these same fonts are all working fine in Word 15.4, to which I have reverted (thank you, Time Machine), but of course it's not terribly safe practice to stay with an older version of Word. And I need the other fonts because I have set up my professional workflow to rely on specific fonts--and the ONLY reason I purchased Office 2016 was for professional workflow. I'm a book designer and formatter/layout artist, and if I can't use my professional fonts in Word (since I have a few clients who insist on doc files), I will have to drop Office and find a program that will, since I do work for several presses that require specific fonts.

I should add that the non-Microsoft fonts ARE showing up in the updated Excel, which is the only other app in Office that I use.

ETA: The issue was fixed in 16.13.1. (Hooray!) It is broken again in 16.14. (Boo.)

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Anonymous

Hi Everyone,

We got an update that the issue should be fixed in insider fast version 16.13 (Build 180401). Would you mind upgrading to this version and see if it works on your side? To get on the Fast level, click Help > Check for Updates > Join the Office Insider program to get early access to new releases > Office Insider Fast. You can refer to this article to know more what the Office insider is.

If you prefer to use the production version, such as version 16.12, we suggest you wait for some time and the fix will be rolling out in future release of the production version.

@Edeose, klein81, this thread mainly focus on the 3rd party font issue in Word 2016 for Mac. If you need any assistance about the other issues, please start a new thread in our forum and we will keep assisting you from there.

Best Regards,

Sky

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192 additional answers

Anonymous

2018-03-13T05:27:34+00:00

Hi All,

Yes, we know the issue happens to all Postscript Type 1 fonts and we have already submitted this to the related team for further investigation. We will let you know the updates once there is any.

@Jim, we appreciate your response and explaination.

Regards,

Sky
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Jim G 134K Reputation points MVP

2018-03-10T14:18:38+00:00

Brainsprint has stated the cause of the problem exactly. Based on what I know about the people at Microsoft, I'll go with his first supposition. They certainly care a lot about Office for Mac, so that isn't the trouble.
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Anonymous

2018-03-09T16:43:55+00:00

As I understand it, the problem is connected to the fact that starting with 16.9, Word abandoned the long-time Mac code base and adopted the Windows code base instead. Unfortunately, no one seems to have realized (or didn't care) that Windows has always handled Postscript fonts in an entirely different way than the Mac does, and didn't do the work to make it function properly. You can read more about the code transition here: https://arstechnica.com/gadgets/2018/01/office-for-mac-finally-has-real-time-collaboration-in-16-9-0-update/

Rich
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Anonymous

2018-03-09T16:22:50+00:00

I really don't understand why it's so hard to restore something that used to work just fine. Why does it take all this time and alleged effort?
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