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Split from this thread.
I have the same issue on a brand new Dell XPS. What's interesting to me is that I only see the issue on hyperlinks within Office apps like Word and Outlook. Everywhere else the cursor behaves normally.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
We apologize for the delayed response. Have you also tried updating the display adapters of your computer?
Thank you for your response.
Yes, the display adapter driver is the current, stable release.
For better assistance with your concern regarding the cursor in Outlook, we highly recommend that you contact the**Microsoft Answer Desk** team. They would be able to address and provide you options for this matter.
If you have any questions, feel free to post it here and we'll be happy to assist you.
Thank you for your response.
Coincidentally, the phone support people sent me here quite some time ago. Their suggestions for fixing the issue were the standard, basic, expected answers. ("Have you downloaded the current video drivers?" Yes. "Have you updated your computer?" Yes. "Have you uninstalled and reinstalled [insert piece of hardware]?" Yes.) When they got to the "completely reinstall Windows and all of your software" we were done talking.
Oddly, despite my belief and suggestion that this issue started after switching from a 1600x1200 monitor at 100% scaling to a 3840x2160 monitor with 150% scaling, no one has pursued that direction. NOTE: I have two systems (i5 and i7, both Win10, both mid to high end Nvidia cards) that were both running 1600x1200 at 100% scaling and were changed to 3840x2160 at 150% scaling, and BOTH systems have this issue. This too is an odd coincidence?
:)
We initiated a private message for us to help you further.
Regards.
Please report back in this forum if a solution is found.
I have a user with the same issue with a Surface Pro, Office 365, Logitech mouse, 1920x1080@100%.
All drivers and software up-to-date.