Cursor becomes smaller in Office apps.

Anonymous
2017-09-26T21:13:48+00:00

Split from this thread.

I have the same issue on a brand new Dell XPS.  What's interesting to me is that I only see the issue on hyperlinks within Office apps like Word and Outlook. Everywhere else the cursor behaves normally.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2017-11-24T01:42:32+00:00

    Hi,

    We would like to know more about your concern regarding the cursor in Word and Outlook. Kindly answer the questions below:

    • When did the issue start?
    • Have you tried updating the Office suite?

    In the meantime, we suggest that you run the Online Repair. Kindly check this article on how to run the said repair and see if the issue persists.

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  2. Anonymous
    2017-11-24T16:42:58+00:00

    Hi,

    We would like to know more about your concern regarding the cursor in Word and Outlook. Kindly answer the questions below:

    • When did the issue start?
    • Have you tried updating the Office suite?

    In the meantime, we suggest that you run the Online Repair. Kindly check this article on how to run the said repair and see if the issue persists.

    I believe the issue started some time after switching from a 1600x1200 monitor at 100% scaling to a 3840x2160 monitor with 150% scaling. 

    My Office365 updates whenever it wishes, and is currently up-to-date.

    Please notice that the issue does appear here and there in other applications.  It is just most obvious in Outlook and Word, as I use these constantly.  (Oddly, I have never noticed the issue with Excel...)  As an example, I believe I noticed the problem in the paint.net application recently.

    It is my belief that this odd issue has something to do with the mouse driver and the 3840x2160 resolution with 150% scaling.  Another user solved his similar problem by forcing a non-standard touchpad driver onto his laptop.  Alas, I am running two desktops and have been unable to find an optical mouse that does NOT use the standard Microsoft mouse driver.  It would be an interesting test in any event...

    Thank you for responding!

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  3. Anonymous
    2017-11-25T20:23:14+00:00

    Thank you for the information you provided. Have you tried uninstalling the mouse driver on your device? If not, try to disable the driver then restart device. Your device will automatically look for an available driver for the mouse.

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  4. Anonymous
    2017-11-25T21:37:05+00:00

    Thank you for your response.

    Yes, I have uninstalled the mouse driver on multiple occasions.  I have even used different mice - Logitech, Acer, and Microsoft (my normal mouse).  All use the Microsoft driver.

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  5. Anonymous
    2017-11-28T21:21:25+00:00

    We apologize for the delayed response. Have you also tried updating the display adapters of your computer?

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