Cursor becomes smaller in Office apps.

Anonymous
2017-09-26T21:13:48+00:00

Split from this thread.

I have the same issue on a brand new Dell XPS.  What's interesting to me is that I only see the issue on hyperlinks within Office apps like Word and Outlook. Everywhere else the cursor behaves normally.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2018-01-17T15:30:06+00:00

    I have the same problem (still not resolved) along with other display problems.  All took place after a Window 10 update to version 1709 on December 23, 2017.  I have a Dell XPS laptop connected to a docking station and two monitors.  It was fine before the update, but now window size are disrupted all the time and the cursor problem started happening.  See below for other the other display problems - large fonts.

    ...

    Welcome to the club!  Sorry you had to be here...

    I haven't noticed the font issue -- it looks quite annoying.

    In your photo above, what does the "Change your mou..." on the menu really say?  Any chance it's a mouse driver?  I'm asking to see if it relates to my theories as to why we are having these issues.

    Thanks!

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  2. Anonymous
    2018-01-17T04:01:12+00:00

    I have the same problem (still not resolved) along with other display problems.  All took place after a Window 10 update to version 1709 on December 23, 2017.  I have a Dell XPS laptop connected to a docking station and two monitors.  It was fine before the update, but now window size are disrupted all the time and the cursor problem started happening.  See below for other the other display problems - large fonts.

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  3. Anonymous
    2018-01-16T15:52:27+00:00

    I concur with you. 

    I never had this odd issue when I was running these computers on 1600x1200 at 100% scaling.  When we upgraded to monitors running 3840x2160 with 150% scaling we started to see the problem.  So, (being one of the earliest people on this thread and the thread this was split from) I still suspect that it is an issue with scaling, resolution, and possibly mouse driver. 

    It is a daily annoyance.

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  4. Anonymous
    2018-01-16T11:59:54+00:00

    Further update...

    Once I have resolved this issue as per my own instructions further back in this thread, it continues to work fine while I only use my laptop attached to external displays, which are HD, which for the most-part is what I do.  The problem recurs once I use the laptop display itself, which is UHD, which I suspect is part of the problem.

    Simon.

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  5. Anonymous
    2018-01-08T21:55:42+00:00

    Just received my first ticket from an end user with this same issue. The error started with setup of a new computer (Surface Pro 4), I have the users old computer (also a Surface Pro 4) which does not have the issue. The last update the the old computer received was at the end of September. The new Surface has all the current updates and drivers.

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