Cursor becomes smaller in Office apps.

So glad I found this thread, I'm experiencing the same issue after a fresh install of Windows 10 Pro and Office 365. Tiny cursor syndrome appears in Word and Outlook (the applications I use the most) and only when hovering over hyperlinks or italicised text. Doesn't happen in Chrome or other applications.

Strangely enough, before this fresh install, the tiny cursor syndrome didn't appear on the exact same hardware.

Sorry you had to join us...  But welcome, nonetheless.

What resolution, scaling, video card, mouse, etc., etc., etc. are you using?  I'm still trying to see the patterns as to when this issue appears and when it doesn't...

I found a solution!

After contacting Windows support, and not getting much help (They said it was an Office problem, then Office Support said I contact their commercial centre, as I was using a commercial version of Office, etc. etc.) I contacted Corel Support.

They were really helpful, asking for detailed report files from my system, and offering solutions to try.

In the end the trick that worked was to delete all of the temporary files on my system, and reset the Corel Designer workspace. This worked for Word and Outlook the as well the Corel program, so just deleting the temporary files should work for the two Office apps.

To do this, first restart your computer, and with no programs running, type %temp% in the windows search bar. This brings up one of your temporary files folders. Delete everything you can in this folder. You will not be able to delete everything, as Windows uses some of the files. Just choose the 'Skip' option for these files. You may need to enter some of the subfolders to get as much as you can. Then type %tmp% in the search bar. This brings up the second temporary files folder, and repeat the process. Then after a restart, see if the problem is fixed.

This worked perfectly thank you! Let's hope it lasts.

I have the same problem with a Microsoft Surface Pro 2017.  Resolution on Surface Pro 200%, external monitors 100%.  The trick of deleting all .tmp files worked for me, at least temporarily.  I would be much interested if anyone has discovered a more permanent solution.

Jon

I have the same problem since doing a clean build in January.  

I'm running latest builds of Windows and Office 365 x64

Machine: Thinkpad X1 Yoga 1st gen

Graphics: Intel(R) HD Graphics 520

Resolution: 2560 x 1440 x 60 hertz  (both laptop and external monitors)

Scaling: 125%

I found a solution!

After contacting Windows support, and not getting much help (They said it was an Office problem, then Office Support said I contact their commercial centre, as I was using a commercial version of Office, etc. etc.) I contacted Corel Support.

They were really helpful, asking for detailed report files from my system, and offering solutions to try.

In the end the trick that worked was to delete all of the temporary files on my system, and reset the Corel Designer workspace. This worked for Word and Outlook the as well the Corel program, so just deleting the temporary files should work for the two Office apps.

To do this, first restart your computer, and with no programs running, type %temp% in the windows search bar. This brings up one of your temporary files folders. Delete everything you can in this folder. You will not be able to delete everything, as Windows uses some of the files. Just choose the 'Skip' option for these files. You may need to enter some of the subfolders to get as much as you can. Then type %tmp% in the search bar. This brings up the second temporary files folder, and repeat the process. Then after a restart, see if the problem is fixed.

Alas, this had no desired effect on my systems.  <sob>

Thank you for the effort though!

I have also found that this solution (for me) is only temporary. The problem soon returns, and you have to continually delete your temporary files to keep you cursors normal.

So I'm still waiting for a permanent solution, which I believe, would have to come from Microsoft, or the NVidia.

Try my work-around on page 3:-

'A temporary fix is to manually alter your scaling in 'Display settings', just change the scaling to something else, sign out as instructed in red in the dialog and when you come back it will be OK.  You can then even go back to 'Display settings' and change the scaling back to what it was, log out and back in again and it will still be OK...until you eventually shutdown/restart that is!'

Now I know you can replace 'until you eventually shutdown/restart that is!' with 'until you use your laptop display again!' as that's what appears to break it.

Let us know if this works for you.

Thanks,

Simon.

tnx for your reply , but dont work for me :(