Onenote: images are replaced with a red X

Hi Stephanie,

I have the same issue as seurat01 in regards to pictures not displaying. After reading through the two pages of conversation between the two of you, I do not understand why you have not responded to his simple request to, "try a capture on the article I originally referenced to determine if the problem is specific to that website." So can I please ask that you try to clip the article from the following site:

https://petapixel.com/2016/06/27/6-tips-telling-stories-photos/

This is one article that definitely does not display the pictures when clipped to OneNote, so my yes or no question is:

Do the pictures display in OneNote when you clip the article?

It may be helpful to know that I am using Office 365 as a DECD teacher from South Australia.

Regards

With regard to this matter, we recommend posting your concern through our OneNote UserVoice so that our software developer can further investigate what is causing the issue. These queries are being collated and reviewed by our software developers.

Regards.

Stephanie,

I tried resetting OneNote and the OneNote clipper several times.  I also closed Chrome (and Firefox) and reopened them after making the changes.  I also tried Edge.  No difference.

I tried using an old netbook PC that I haven't started in some time.  Same results so it's probably not a PC setting.  I'm experiencing the same problem on multiple browsers, including Edge, so it's probably not a browser issue.  Two of the capture options work fine, so that suggests that it is not a problem with OneNote. 

That seems to leave the clipper.  I checked and I have what appears to be the latest version (3.7.7).  I tried disabling all extensions except the clipper, closing and reopening the browser, and still no change. 

I happened to be on MSN.com and checked both Edge and Chrome on that site.  Both worked so that made me think that the clipper may work on some sites and not others.  I checked CNBC, therefore, and found that it worked there, as well.  I can't see any pattern as to why this would be the case unless the technology specific to the site has something to do with it.  This gets back to my point that Microsoft should provide a "standard" site as a test option when people are experiencing problems.  Again, I would appreciate it if you or someone on the support staff would try a capture on the article I originally referenced to determine if the problem is specific to that website.

Wayne

Thank you for providing the details. For further troubleshooting, we suggest that you try to reset OneNote through the Settings app and check if the issue persists. Resetting the application will remove any settings that you might have changed.

To do so, you may follow the steps below on how to reset an application:

1. Open Settings.
2. Go to System > Apps > Apps & features.
3. Navigate to OneNote, and then click on Advanced options.
4. Click the Reset button.

Any reply will be highly appreciated.

Stephanie,

Two other points I meant to include:

1.  In all cases the pre-capture included the images (see example in my note of February 19th of what I mean by this).  In other words every capture appeared to be correctly processed by the clipper but in the cases noted did not translate to OneNote correctly.

2.  I checked OneNote online against OneNote desktop and both agreed in all cases.  This suggests that OneNote is syncing with the cloud correctly.

Wayne