"The file 'name of file' may have been changed by another user since you last saved it. In that case, what do you want to do? Save a copy. Overwrite changes."

Anonymous
2017-06-23T14:12:56+00:00

I've been using Excel 2016/Office 365 and just recently, I started getting this message: "The file 'name of file' may have been changed by another user since you last saved it. In that case, what do you want to do? Save a copy. Overwrite changes."

I'm the only one working in my file. It is stored on the OneDrive for Business, which is the company supported.

How do I keep this message from appearing?  Or WHY is this message appearing?  

I saw a similar post for Excel 2013, but no help was actually given.

Microsoft 365 and Office | Excel | For home | Windows

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Anonymous
2017-07-27T01:51:59+00:00

Hi All,

We've contacted the related team and would like to share the latest updates here:

For Consumer products (e.g. Home,Personal,University), the issue should has been fixed in Office version 8229.2103.

For Enterprise products (e.g. Business Premium, Enterprise), the issue will be fixed very soon in few days, the expected Office version number is 8201.2140.

Thanks,

Jim

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  1. Anonymous
    2017-06-27T21:51:48+00:00

    Hi Miguel,

    Does the other computer have the same Office and OneDrive version?

    Please also provide us with the screenshot of the prompt.

    @Tim,

    I can't find the version you provided in the version and build numbers of update channel releases. Can you please provide us with a screenshot of your Office's Product Information under File > Account?

    Please also provide us with a screenshot of the prompt.

    I will also send you a private message to collect your tenant information. You can access it here.

    Regards,

    Sheen

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  2. Anonymous
    2017-06-27T16:12:57+00:00

    Hi All,

    If the issue happens in OneDrive for Business library, we’d like to collect your tenant information to escalate the case to our related team for further investigation. To protect your privacy, I have sent each of you a private message. Please access them via the link below:

    https://answers.microsoft.com/en-us/privatemessages/list

    Thanks,

    Ran

    Ran,

    I've had 3 users report the exact same problem in the past week. All users are using Office 365 ProPlus (7329.1054) and the OneDrive sync client (6917.0607). Would it be possible to escalate this for our tenant as well?

    Thanks,

    Tim

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  3. Anonymous
    2017-06-27T15:47:30+00:00

    Hi,

    I've the same issue on excel with one computer but not on another.

    Both have the same version of Office 365 installed (see screenshot below). It happens since a few days. The files are stored in OneDrive personal.

    OneDrive version:

    Cheers,

      Miguel Anjo

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  4. Anonymous
    2017-06-27T15:18:26+00:00

    Hi All,

    If the issue happens in OneDrive for Business library, we’d like to collect your tenant information to escalate the case to our related team for further investigation. To protect your privacy, I have sent each of you a private message. Please access them via the link below:

    https://answers.microsoft.com/en-us/privatemessages/list

    Thanks,

    Ran

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